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ease
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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Enable AI to seamlessly extract essential information from your customer interactions into Google Sheets while also activating automated responses through a chatbot. By linking your customer messaging platforms to a Google Sheet, you can specify the type of data you wish to gather using the column headers. You can enhance your Google Sheet with your own data and initiate automated responses as needed. The process of manually reviewing chat transcripts can be labor-intensive and often leads to mistakes, and relying solely on automated chatbot scripts may not effectively capture data when customers deviate from standard paths. Botsheets operate quietly in the background to identify and input the necessary data for you. Setting it up takes just two minutes without any coding knowledge, and it starts functioning right away. Simply create column headers in a Google Sheet to instruct the AI on the information you require, then connect a messaging channel with just a few easy clicks. Botsheets will swiftly extract the required data and populate it in mere seconds, allowing you to incorporate your business information and trigger automated responses that include a clear call to action. Moreover, this streamlined process not only saves time but also improves accuracy in data collection.

Description

Supermoon is an innovative customer service platform powered by AI, aimed at enhancing support operations by merging essential communication channels into a cohesive system. With its unique AI customization capabilities, the platform provides automatic reply suggestions, message summaries, and sentiment analysis, which empower teams to respond quickly and effectively across diverse platforms. The AI-driven phone assistant employs cutting-edge voice technology to manage calls, ensuring that all interactions remain professional and consistent. Additionally, Supermoon features an integrated CRM that allows businesses to conveniently keep track of vital customer information, thereby supporting personalized engagement. MoonChat, the live chat component of Supermoon, seamlessly integrates into websites, delivering real-time assistance to users. Moreover, the omnichannel inbox aggregates messages from various support channels, enabling teams to handle all customer inquiries through a single interface. For Shopify merchants, Supermoon also incorporates order data and customer details, further streamlining the support management process, which ultimately enhances overall customer satisfaction and operational efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Instagram
Facebook
Facebook Messenger
Gmail
Google Sheets
Microsoft Outlook
Shopify
WhatsApp

Integrations

Instagram
Facebook
Facebook Messenger
Gmail
Google Sheets
Microsoft Outlook
Shopify
WhatsApp

Pricing Details

$29 per month
Free Trial
Free Version

Pricing Details

$19 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Botsheets

Website

www.botsheets.com

Vendor Details

Company Name

Supermoon

Founded

2022

Country

United States

Website

getsupermoon.com

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

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