Average Ratings 3 Ratings

Total
ease
features
design
support

Average Ratings 4 Ratings

Total
ease
features
design
support

Description

BotSailor is an advanced platform that leverages AI to automate multi-channel chatbot interactions, helping businesses enhance engagement and boost sales. It facilitates communication across various platforms such as WhatsApp, Facebook Messenger, Telegram, Instagram, and Web Chat, all managed from a unified dashboard. This innovative tool allows companies to efficiently oversee their marketing efforts and customer support operations. Tailored for eCommerce brands, agencies, and SaaS businesses, BotSailor features a no-code visual flow builder and a white-label reseller option, which simplifies the process of scaling messaging automation while ensuring compliance with Meta's regulations. The platform excels in various areas, including: - Utilizing WhatsApp Cloud API for marketing initiatives - Sending notifications for cash on delivery orders and abandoned carts - Integrating AI agents and assistants - Reminding clients about appointment bookings - Promoting events and sales through targeted campaigns - Automating customer support tasks - Implementing webhook workflows to streamline processes - Offering advanced broadcasting capabilities alongside a shared inbox - Providing a white-label reseller system that enhances branding opportunities With its numerous features, BotSailor stands out as a comprehensive solution for businesses looking to optimize their communication strategies.

Description

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance. Freshchat offers: -Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances Languages supported: Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Dutch, Danish, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norse, Norwegian, Odia, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian,

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Instagram Yes 
Shopify Yes 
WhatsApp Yes 
WordPress Yes 
Boost.ai No 
Freshsales No 
Inn-Flow No 
Integry No 
Kaleyra No 
Latenode No 
LightBeam.ai No 
P2 for WordPress No 
Qualimero No 
Salesforce No 
Stripe No 
SurveySensum No 
Upscope No 
Wing No 
Zendesk No 

Integrations

Facebook Yes 
Instagram Yes 
Shopify Yes 
WhatsApp Yes 
WordPress Yes 
Boost.ai Yes 
Freshsales Yes 
Inn-Flow Yes 
Integry Yes 
Kaleyra Yes 
Latenode Yes 
LightBeam.ai Yes 
P2 for WordPress Yes 
Qualimero Yes 
Salesforce Yes 
Stripe Yes 
SurveySensum Yes 
Upscope Yes 
Wing Yes 
Zendesk Yes 

Pricing Details

$10.99
Basic - Free
Premium - Starting from $10.99 Monthly
Reseller - Starting from $70.99 Monthly

Pay as you Go - Whitelabel Reseller Package
- $499 (One time)
Free Trial Yes 
Free Version Yes 

Pricing Details

$15.00/month/user
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

BotSailor

Founded

2022

Country

Bangladesh

Website

botsailor.com

Vendor Details

Company Name

Freshworks

Founded

2011

Country

United States

Website

www.freshworks.com/live-chat-software/

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction No 
Ready-made Templates No 
Reporting / Analytics Yes 
Sentiment Analysis No 
Social Media Integration Yes 

Product Features

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos No 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration No 
Prediction No 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers No 
Intent Recognition Yes 
Multi-Languages No 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

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