Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
SmartDocs stands out as a pioneering force in the realm of artificial intelligence (AI) by offering cutting-edge enterprise chatbots, business process management (BPM), and enterprise content management (ECM) solutions. Its products are designed with robust integration to the SAP ERP system, allowing clients to rapidly innovate and enhance their digital transformation efforts without needing significant investments in new hardware or software. By delivering a wide array of business solutions that cater to key organizational areas such as finance, procurement, human resources, and sales, SmartDocs works seamlessly alongside SAP ERP and SAP SuccessFactors offerings. Customers can choose from both cloud-based and on-premise deployment options for SmartDocs software. The pre-built integration with SAP ensures that users can access vital data linked to SAP transactions and master data, enabling the bots to be trained in leveraging this information effectively. This capability allows the bots to provide intelligent and relevant responses during user interactions, thereby enhancing overall user experience and operational efficiency.
Description
ChatBeacon gives customer service and sales teams a choice in how they use AI. Operators can handle conversations themselves, receive AI assistance, or work alongside customer-facing Aria AI agents. When human help is needed, AI Escalation transfers the conversation to a live operator with context.
Built by SmartMax Software, Inc., the platform offers live chat, SMS, video, co-browsing, guided chatbots, and workflow automation. Cue assists operators in finding answers, and Recall CRM surfaces details from previous interactions.
Cloud, Dedicated Private Cloud, and On-Premise deployment options let organizations choose the environment that fits their needs. Every customer receives dedicated account management and U.S.-based product support. ChatBeacon charges no per-AI-resolution fees.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Dynamics 365 Customer Service
No
HubSpot CRM
No
Microsoft Teams
No
SAP Cloud Platform
Yes
Salesforce
No
Shopify
No
Twilio
No
WooCommerce
No
Zapier
No
Zendesk
No
Integrations
Dynamics 365 Customer Service
Yes
HubSpot CRM
Yes
Microsoft Teams
Yes
SAP Cloud Platform
No
Salesforce
Yes
Shopify
Yes
Twilio
Yes
WooCommerce
Yes
Zapier
Yes
Zendesk
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$39/operator/mo
Shared Cloud: Launch $39/operator/month; Grow $69/operator/month, billed monthly. Scale: custom pricing. Dedicated Private Cloud and On-Premise are also available; contact ChatBeacon for pricing.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
BotPlatform
Country
United States
Website
botplatform.ai/
Vendor Details
Company Name
SmartMax Software, Inc.
Founded
2005
Country
United States
Website
www.chatbeacon.ai/
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Product Features
Chatbot
Call to Action
Yes
Context and Coherence
Yes
Human Takeover
Yes
Inline Media / Videos
No
Machine Learning
Yes
Natural Language Processing
Yes
Payment Integration
Yes
Prediction
Yes
Ready-made Templates
Yes
Reporting / Analytics
Yes
Sentiment Analysis
Yes
Social Media Integration
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
No
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes