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ease
features
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support

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Description

BoomSocial is a complimentary tool for measuring and analyzing social media, aimed at assisting brands in developing effective online content strategies and gathering valuable insights. We have an exciting announcement for you! Tick Tock Boom, a leading innovative agency in Turkey's digital communications and marketing space, is the mastermind behind BoomSocial, which has become a favorite among local and global industry professionals and brands alike. We take pride in providing a platform that consistently delivers free services to our sector. In addition to BoomSocial, we also own BoomSonar, another prominent platform in the realm of social media monitoring and insights, which underscores our commitment to data-driven digital marketing. Similar to BoomSonar, BoomSocial enhances our capabilities by being entirely data-focused, allowing for comprehensive reporting and in-depth analysis of a wide range of data while it tracks and reports on the social media performance of various brands. This empowers brands to make informed decisions and optimize their online presence effectively.

Description

eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft PowerPoint
Talkdesk

Integrations

Microsoft PowerPoint
Talkdesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Tick Tock Boom

Founded

2009

Country

Turkey

Website

www.ticktockboom.com/social-media-analytics/

Vendor Details

Company Name

eGain Corporation

Founded

1997

Country

United States

Website

www.egain.com/products/analytics/

Product Features

Competitive Intelligence

Alerts/Notifications
Benchmarking
Competing Product Analysis
Keyword Tracking
Social Media Monitoring
Trend Analysis
Website Monitoring

Mobile App Analytics

A/B Testing
Channel Attribution
Cohort Analysis
Funnel Analysis
In-App Events Tracking
Push Notifications
Retention Tracking
Revenue Tracking
Uninstall Tracking

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Product Features

Alternatives

Alternatives

BoomSonar Suite Reviews

BoomSonar Suite

Tick Tock Boom