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Description
Your sales team will appreciate the simplicity of the intuitive BluWave CRM, which streamlines daily administrative tasks by 37%, allowing more time to connect with prospects and clients. Companies that foster outstanding customer relationships are often the most successful in their industries. By engaging with a broader customer base, you can utilize various sales communication methods such as in-person meetings, phone calls, and emails. This enables you to forge robust customer relationships and stay ahead of the competition. With a comprehensive 360° overview of all your opportunities, you can easily rank and sort them based on your specific criteria. This alignment of sales efforts with overall business strategies is essential for maximizing performance. Powered by a high-speed CRM SQL Database Engine based in South Africa, BluWave is designed to be extremely user-friendly. Take your sales to new heights with remarkable efficiency. Additionally, BluWave CRM seamlessly integrates with popular accounting and ERP systems like Pastel, Sage, AccPac, and Syspro. The BluWave Service component offers a thorough incident tracking system, allowing you to manage service tickets, repairs, jobs, customer equipment, and technician teams effectively. Ultimately, this leads to improved customer satisfaction and a more efficient operational workflow.
Description
Enhance your customer relationships profitably with MirrorWave by taking action rather than just asking questions, thanks to our innovative feedback system. Our approach involves consistently engaging individuals through three key questions over time, allowing us to capture the evolution of their experiences and the reasons behind any changes. Utilizing our groundbreaking longitudinal platform, we craft unique relationship narratives that enable businesses to establish a consistent rhythm of attentive listening and proactive response. MirrorWave caters to organizations committed to nurturing lasting relationships, whether with individual customers, strategic accounts, or collaborative partnerships. Through our initiatives, we've empowered businesses to significantly reduce the number of dissatisfied clients by half while achieving over a twofold increase (2.3x) in highly satisfied customers. By leveraging these distinctive insights rooted in genuine change, companies can develop effective strategies that resonate with their audience. This commitment to understanding customer dynamics not only fosters loyalty but also drives sustainable growth.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BluWave Software
Founded
2009
Website
www.bluwave.co.za
Vendor Details
Company Name
MirrorWave
Founded
2009
Country
New Zealand
Website
www.mirrorwave.com
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video