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features
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support

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Description

Business teams navigate a dynamic and intricate landscape. To successfully connect with clients, finalize transactions, and foster business expansion, immediate intelligence that is both accessible and actionable is essential. Bloom ONE streamlines your workflow by providing a cohesive platform that minimizes clutter and enhances clarity. With this tool, you can create and disseminate insights, metrics, and resources all from a single location. It is vital to relay insights promptly as business events occur. Traditional methods such as dashboards, emails, and documents can lead to disjointed insights that are not actionable and require significant time to assemble. Bloom ONE empowers you to generate contextual insights by integrating various relevant information sources. You can share these insights in real-time, making them readily actionable. This approach inspires innovation and proactive measures, transforming previously hidden and scattered information into organized, actionable insights that drive success. Additionally, by harnessing the power of Bloom ONE, teams can enhance collaboration and ensure that everyone is aligned with the latest business developments.

Description

Employees can be empowered to improve customer experience. Use an experience management platform to amplify your Voice of Customer initiatives. It converts customer feedback into real time insights and actions across the entire organization. Improve outcomes and drive action. Motivate and empower frontline staff with personalized dashboards and KPIs to encourage them to take action. Close the loop with case management to recover customers at-risk. Get immediate action through real-time alerts. Comprehensive feedback collection. Automate feedback collection across channels and touchpoints. Unify operational and customer data into one enterprise view. Personalised event-triggered surveys allow you to engage customers right now. Focus your feedback on the most important moments of complaints management. In-depth insights and analysis. Flexible reporting dashboards provide relevant insights for each employee and business area.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Bloom AI

Founded

2021

Country

United States

Website

bloomai.co

Vendor Details

Company Name

Touchpoint Group

Founded

2001

Country

New Zealand

Website

www.touchpointgroup.com

Product Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

NPS

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