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Description

BlackBeltHelp offers OneStop, a premier SaaS platform for higher education that leverages artificial intelligence and predictive analytics, currently utilized by more than 200 institutions and serving over 6 million students. By collaborating with BlackBeltHelp, colleges and universities can deliver a customer service experience akin to that of Amazon, enhancing student retention and boosting enrollment figures. In addition, BlackBeltHelp extends its services to school districts and healthcare organizations, ensuring a broader impact. The platform centralizes relevant information for students across various inquiries, effectively minimizing the volume of help desk interactions. With technology-driven, personalized support available 24/7, it fosters success for both students and institutions. Furthermore, it implements conversational AI to enhance self-service capabilities, thereby better assisting institutions and their students. To further engage students, a customized outbound SMS campaign is utilized, delivering targeted information that encourages them to take meaningful actions. This comprehensive approach ensures that all educational stakeholders benefit from efficient communication and support systems.

Description

SPOL was created by educators for educators. Our mission is transform higher education institutions through actionable insights that can shape the future of your school. SPOL's intuitive Framework fosters collaboration between planning, accreditation and assessment, program review and credentialing. It also facilitates high-level analyses and data-informed decisions at all levels of the institution. Your school can drive continuous improvement and optimize institutional effectiveness by having real-time insights available. With SPOL, everything is possible. Contact us today to schedule a demo and learn more about SPOL's ability to help your school achieve institutional success. Diamond's Planning can help institutions create and implement a sustainable Strategic Planning Process that reflects your institution's complexity and unique mission. With built-in features for documenting improvement and resource requests.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

BlackBeltHelp

Founded

2012

Country

United States

Website

www.blackbelthelp.com

Vendor Details

Company Name

Strategic Planning Online

Founded

2004

Country

United States

Website

spol.com

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

Higher Education

Admissions Management Yes 
Alumni Management No 
Assessment Management No 
Curriculum Management No 
Faculty / Staff Management No 
Financial Aid Management Yes 
Fundraising Management No 
Housing Management No 
Scheduling No 
Student Information / Records No 
Student Portal No 

Product Features

Accreditation Management

Collaboration Yes 
Compliance Management Yes 
Document Management Yes 
Higher Education Yes 
Requirements Management Yes 
Reviewer Portal Yes 
Self Assessment Yes 
User Access Permissions Yes 
Workflow Management Yes 

Assessment

Certification Management No 
Individualized Assessments No 
Multi-User Collaboration Yes 
Proctoring No 
Scoring Yes 
Skill Testing No 
Surveys No 
Test / Quiz Creation No 

Credentialing

Appointment Management No 
Certification Tracking Yes 
Committee Management No 
Document Management Yes 
Expiration Management Yes 
License Verification No 
Online Applications No 
Privileging No 

Higher Education

Admissions Management No 
Alumni Management No 
Assessment Management Yes 
Curriculum Management No 
Faculty / Staff Management Yes 
Financial Aid Management No 
Fundraising Management No 
Housing Management No 
Scheduling No 
Student Information / Records No 
Student Portal No 

Strategic Planning

Budgeting & Forecasting Yes 
Dashboard Yes 
Goal Setting / Tracking Yes 
Idea Management Yes 
KPIs Yes 
Modeling & Simulation No 
Roadmapping Yes 
Scenario Planning No 
Scorecards Yes 

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