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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

An AI-driven self-service platform for advanced analytics allows users to connect diverse data sources and create visualizations effortlessly, eliminating the need for programming skills. This cloud-native solution delivers high-quality data and intelligent real-time insights across the organization with a no-code approach. Users can link various data sources, regardless of their formats, enabling the detection of underlying issues. The platform significantly reduces the time taken from sourcing to targeting data, while providing analytics accessible to those without technical expertise. With real-time data updates, users can connect any kind of data source, streaming it to a data lake at defined intervals, and visualize the information through sophisticated interactive dashboards. It combines descriptive, predictive, and prescriptive analytics in one platform, utilizing the capabilities of a search engine alongside advanced visualization techniques. There’s no need for conventional technology to explore data in multiple visualization styles. Users can easily manipulate data through roll-ups, slicing, and dicing, employing various mathematical computations directly within the Bizintel360 visualization environment, thus enhancing their analytical capabilities. This empowers businesses to make data-driven decisions with ease and speed.

Description

eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Yes 
Amazon Web Services (AWS) Yes 
Google Analytics Yes 
Google Cloud Platform Yes 
Kount Yes 
Microsoft Advertising Yes 
NetSuite Yes 
Oracle Cloud Infrastructure Yes 
Oracle Responsys Yes 
Salesforce Yes 
Talkdesk No 
Workday Extend Yes 

Integrations

Amazon No 
Amazon Web Services (AWS) No 
Google Analytics No 
Google Cloud Platform No 
Kount No 
Microsoft Advertising No 
NetSuite No 
Oracle Cloud Infrastructure No 
Oracle Responsys No 
Salesforce No 
Talkdesk Yes 
Workday Extend No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Bizdata

Founded

2018

Country

United States

Website

www.bizdata360.com/bizdata-leaders-in-data-integration-and-analytics/bizintel360/

Vendor Details

Company Name

eGain Corporation

Founded

1997

Country

United States

Website

www.egain.com/products/analytics/

Product Features

Big Data

Collaboration No 
Data Blends No 
Data Cleansing No 
Data Mining No 
Data Visualization No 
Data Warehousing No 
High Volume Processing No 
No-Code Sandbox No 
Predictive Analytics No 
Templates No 

Product Features

Alternatives

Alternatives

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