Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
An AI-driven self-service platform for advanced analytics allows users to connect diverse data sources and create visualizations effortlessly, eliminating the need for programming skills. This cloud-native solution delivers high-quality data and intelligent real-time insights across the organization with a no-code approach. Users can link various data sources, regardless of their formats, enabling the detection of underlying issues. The platform significantly reduces the time taken from sourcing to targeting data, while providing analytics accessible to those without technical expertise. With real-time data updates, users can connect any kind of data source, streaming it to a data lake at defined intervals, and visualize the information through sophisticated interactive dashboards. It combines descriptive, predictive, and prescriptive analytics in one platform, utilizing the capabilities of a search engine alongside advanced visualization techniques. There’s no need for conventional technology to explore data in multiple visualization styles. Users can easily manipulate data through roll-ups, slicing, and dicing, employing various mathematical computations directly within the Bizintel360 visualization environment, thus enhancing their analytical capabilities. This empowers businesses to make data-driven decisions with ease and speed.
Description
eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Amazon
Yes
Amazon Web Services (AWS)
Yes
Google Analytics
Yes
Google Cloud Platform
Yes
Kount
Yes
Microsoft Advertising
Yes
NetSuite
Yes
Oracle Cloud Infrastructure
Yes
Oracle Responsys
Yes
Salesforce
Yes
Integrations
Amazon
No
Amazon Web Services (AWS)
No
Google Analytics
No
Google Cloud Platform
No
Kount
No
Microsoft Advertising
No
NetSuite
No
Oracle Cloud Infrastructure
No
Oracle Responsys
No
Salesforce
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Bizdata
Founded
2018
Country
United States
Website
www.bizdata360.com/bizdata-leaders-in-data-integration-and-analytics/bizintel360/
Vendor Details
Company Name
eGain Corporation
Founded
1997
Country
United States
Website
www.egain.com/products/analytics/
Product Features
Big Data
Collaboration
No
Data Blends
No
Data Cleansing
No
Data Mining
No
Data Visualization
No
Data Warehousing
No
High Volume Processing
No
No-Code Sandbox
No
Predictive Analytics
No
Templates
No