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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

BigHand Workflow Management offers a streamlined solution for task delegation that ensures work is seamlessly directed to the appropriate support staff at a cost-effective rate for the law firm while being tracked until completion. Management can leverage output reports to gain insights into crucial metrics such as work type, volume, capacity, and utilization, which aids in making informed decisions regarding resources and productivity. The platform provides tailored forms for various support tasks that a law firm may need, alongside options for single or multi-step workflows that can efficiently allocate tasks to the most economical resources. Users can record high-quality voice notes, add comments, or attach files for transcription, enhancing communication and documentation. Furthermore, a live feed showcases all support tasks, allowing for sorting and filtering based on work type, assigned user, priority, due date, author, and matter, among other criteria. Automatic time recording for each task handled by any member of the support team ensures accurate tracking of hours spent. Additionally, the system delivers both real-time and historical data regarding backlogs, throughput, service levels, and the overall effectiveness of the support team, empowering law firms to optimize their operations and improve service delivery. By enhancing visibility and accountability, BigHand Workflow Management ultimately supports law firms in achieving greater efficiency.

Description

JustSimple.Chat serves as an AI-driven inbound sales and support agent that can be quickly integrated into any website within minutes. It features conversational chat and voice functionalities in over 175 languages, ensuring engagement with site visitors around the clock, guiding them toward suitable products or resources, and capturing essential contact details without losing any potential leads. After implementation, it customizes every interaction through engaging, personalized conversations and automated follow-ups, effectively qualifying leads, scheduling meetings with effortless calendar integrations, and boosting lead generation by up to three times while also doubling the number of qualified meetings. The platform employs enterprise-grade automation to apply tailored rules and machine-learning algorithms, allowing only the most complex inquiries to be forwarded to human agents for further handling, while intuitive dashboards monitor key performance indicators, lead traffic, and return on investment. Additionally, it is designed with compliance in mind, incorporating support for SOC 2, GDPR, and CCPA to safeguard data privacy and security, while also providing businesses with the insights they need to enhance their customer engagement strategies over time. By leveraging these advanced features, companies can ensure a more efficient sales process that maximizes both customer satisfaction and operational effectiveness.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ChatGPT
Claude Opus 4
GPT-4.5
GPT-4o
Gemini 2.5 Flash
Llama
NetDocuments
OpenAI
OpenAI o3
iManage

Integrations

ChatGPT
Claude Opus 4
GPT-4.5
GPT-4o
Gemini 2.5 Flash
Llama
NetDocuments
OpenAI
OpenAI o3
iManage

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$7.99 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BigHand

Founded

1995

Country

United Kingdom

Website

www.bighand.com/en-us/our-solutions/workflow-management/

Vendor Details

Company Name

JustSimpleChat

Country

United States

Website

www.justsimple.chat/

Product Features

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

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