Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
BigHand Workflow Management offers a streamlined solution for task delegation that ensures work is seamlessly directed to the appropriate support staff at a cost-effective rate for the law firm while being tracked until completion. Management can leverage output reports to gain insights into crucial metrics such as work type, volume, capacity, and utilization, which aids in making informed decisions regarding resources and productivity. The platform provides tailored forms for various support tasks that a law firm may need, alongside options for single or multi-step workflows that can efficiently allocate tasks to the most economical resources. Users can record high-quality voice notes, add comments, or attach files for transcription, enhancing communication and documentation. Furthermore, a live feed showcases all support tasks, allowing for sorting and filtering based on work type, assigned user, priority, due date, author, and matter, among other criteria. Automatic time recording for each task handled by any member of the support team ensures accurate tracking of hours spent. Additionally, the system delivers both real-time and historical data regarding backlogs, throughput, service levels, and the overall effectiveness of the support team, empowering law firms to optimize their operations and improve service delivery. By enhancing visibility and accountability, BigHand Workflow Management ultimately supports law firms in achieving greater efficiency.
Description
JustSimple.Chat serves as an AI-driven inbound sales and support agent that can be quickly integrated into any website within minutes. It features conversational chat and voice functionalities in over 175 languages, ensuring engagement with site visitors around the clock, guiding them toward suitable products or resources, and capturing essential contact details without losing any potential leads. After implementation, it customizes every interaction through engaging, personalized conversations and automated follow-ups, effectively qualifying leads, scheduling meetings with effortless calendar integrations, and boosting lead generation by up to three times while also doubling the number of qualified meetings. The platform employs enterprise-grade automation to apply tailored rules and machine-learning algorithms, allowing only the most complex inquiries to be forwarded to human agents for further handling, while intuitive dashboards monitor key performance indicators, lead traffic, and return on investment. Additionally, it is designed with compliance in mind, incorporating support for SOC 2, GDPR, and CCPA to safeguard data privacy and security, while also providing businesses with the insights they need to enhance their customer engagement strategies over time. By leveraging these advanced features, companies can ensure a more efficient sales process that maximizes both customer satisfaction and operational effectiveness.
API Access
Has API
No
API Access
Has API
No
Integrations
ChatGPT
No
Claude Opus 4
No
GPT-4.5
No
GPT-4o
No
Gemini 2.5 Flash
No
Llama
No
NetDocuments
Yes
OpenAI
No
OpenAI o3
No
iManage
Yes
Integrations
ChatGPT
Yes
Claude Opus 4
Yes
GPT-4.5
Yes
GPT-4o
Yes
Gemini 2.5 Flash
Yes
Llama
Yes
NetDocuments
No
OpenAI
Yes
OpenAI o3
Yes
iManage
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$7.99 per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
BigHand
Founded
1995
Country
United Kingdom
Website
www.bighand.com/en-us/our-solutions/workflow-management/
Vendor Details
Company Name
JustSimpleChat
Country
United States
Website
www.justsimple.chat/
Product Features
Workflow Management
Access Controls/Permissions
No
Approval Process Control
No
Business Process Automation
No
Calendar Management
No
Compliance Tracking
No
Configurable Workflow
No
Customizable Dashboard
No
Document Management
No
Forms Management
No
Graphical Workflow Editor
No
Mobile Access
No
No-Code
No
Task Management
No
Third Party Integrations
No
Workflow Configuration
No