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Description
BigHand Workflow Management offers a streamlined solution for task delegation that ensures work is seamlessly directed to the appropriate support staff at a cost-effective rate for the law firm while being tracked until completion. Management can leverage output reports to gain insights into crucial metrics such as work type, volume, capacity, and utilization, which aids in making informed decisions regarding resources and productivity. The platform provides tailored forms for various support tasks that a law firm may need, alongside options for single or multi-step workflows that can efficiently allocate tasks to the most economical resources. Users can record high-quality voice notes, add comments, or attach files for transcription, enhancing communication and documentation. Furthermore, a live feed showcases all support tasks, allowing for sorting and filtering based on work type, assigned user, priority, due date, author, and matter, among other criteria. Automatic time recording for each task handled by any member of the support team ensures accurate tracking of hours spent. Additionally, the system delivers both real-time and historical data regarding backlogs, throughput, service levels, and the overall effectiveness of the support team, empowering law firms to optimize their operations and improve service delivery. By enhancing visibility and accountability, BigHand Workflow Management ultimately supports law firms in achieving greater efficiency.
Description
As an attorney, streamline all your inquiries in a unified platform. Benefit from automated workflows that extend from the initial contact right through to the completion of your case within your law firm software. Manually entering data, making follow-up calls, and organizing documents can consume valuable time and energy each day, leaving you with less capacity for higher-priority tasks. Without proper pre-filtering, you may find yourself investing time and resources into tracking down inquiries that ultimately lead to no profit. Today's clients are accustomed to receiving swift, modern service across various sectors of life, and they naturally expect the same level of responsiveness from their legal representatives starting from the very first interaction. Relying on manual, sluggish processes can hinder your ability to compete effectively over time. By enhancing your productivity and client satisfaction, you can maximize billable hours while minimizing effort and attracting more qualified leads. With the JUPUS platform, managing all incoming requests is a breeze, and our AI support is ready to assist you in optimizing your practice. Embrace the future of legal management and watch your practice flourish.
API Access
Has API
API Access
Has API
Integrations
Advoware
DATEV
HubSpot CRM
HubSpot Customer Platform
NetDocuments
Winmacs
iManage
Integrations
Advoware
DATEV
HubSpot CRM
HubSpot Customer Platform
NetDocuments
Winmacs
iManage
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
€59 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BigHand
Founded
1995
Country
United Kingdom
Website
www.bighand.com/en-us/our-solutions/workflow-management/
Vendor Details
Company Name
JUPUS
Founded
2022
Country
Germany
Website
www.jupus.de/
Product Features
Workflow Management
Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration