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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

BigFish stands out as a premier E-commerce platform built upon the OFBiz open-source framework, which underpins numerous E-commerce and ERP applications. By further refining and simplifying OFBiz, BigFish showcases its capabilities, transforming it into a comprehensive ERP system alongside a versatile multi-channel retail solution. Designed to be simple, object-oriented, robust, and secure, BigFish is loaded with features aimed at empowering businesses rather than overwhelming their IT departments. It offers everything needed to swiftly establish a revenue-generating website, functioning as a complete framework with essential functionalities to kickstart online sales. Additionally, BigFish allows for customization to incorporate further features as required, ensuring flexibility for diverse business needs. A standout aspect is the BigFish Admin Module, which provides an intuitive interface for managing daily operations vital to any successful E-commerce venture, thus enhancing overall efficiency and effectiveness. This combination of user-friendliness and powerful tools positions BigFish as an invaluable asset for businesses looking to thrive in the digital marketplace.

Description

The ACD model is designed to optimize the balance between customer service excellence and operational efficiency by incorporating various strategies such as saturation, sequence, and priority. By implementing this model, businesses can enhance visitor satisfaction through the automatic identification of repeat customers, allowing for quick access to their information and past conversations. This facilitates agents' understanding of crucial customer details, thereby improving the overall communication efficiency. Furthermore, Live800 enhances this experience with its automatic process design, enabling agents to seamlessly manage multiple chats from various sources and channels simultaneously. The Frequent Response Suggestion feature in Live800 stores a plethora of commonly used texts, links, and files, allowing agents to respond to visitors with a single click. Additionally, Live800 intelligently predicts the required responses as agents type, eliminating the hassle of searching extensively for information. Overall, this integrated system significantly streamlines customer interactions, ultimately leading to better service outcomes.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Logishop

Integrations

Logishop

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Solveda

Website

www.solveda.com/bigfish/

Vendor Details

Company Name

GoldArmor

Founded

2003

Country

China

Website

en.live800.com

Product Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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