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Average Ratings 0 Ratings
Description
BigFish stands out as a premier E-commerce platform built upon the OFBiz open-source framework, which underpins numerous E-commerce and ERP applications. By further refining and simplifying OFBiz, BigFish showcases its capabilities, transforming it into a comprehensive ERP system alongside a versatile multi-channel retail solution. Designed to be simple, object-oriented, robust, and secure, BigFish is loaded with features aimed at empowering businesses rather than overwhelming their IT departments. It offers everything needed to swiftly establish a revenue-generating website, functioning as a complete framework with essential functionalities to kickstart online sales. Additionally, BigFish allows for customization to incorporate further features as required, ensuring flexibility for diverse business needs. A standout aspect is the BigFish Admin Module, which provides an intuitive interface for managing daily operations vital to any successful E-commerce venture, thus enhancing overall efficiency and effectiveness. This combination of user-friendliness and powerful tools positions BigFish as an invaluable asset for businesses looking to thrive in the digital marketplace.
Description
The ACD model is designed to optimize the balance between customer service excellence and operational efficiency by incorporating various strategies such as saturation, sequence, and priority. By implementing this model, businesses can enhance visitor satisfaction through the automatic identification of repeat customers, allowing for quick access to their information and past conversations. This facilitates agents' understanding of crucial customer details, thereby improving the overall communication efficiency. Furthermore, Live800 enhances this experience with its automatic process design, enabling agents to seamlessly manage multiple chats from various sources and channels simultaneously. The Frequent Response Suggestion feature in Live800 stores a plethora of commonly used texts, links, and files, allowing agents to respond to visitors with a single click. Additionally, Live800 intelligently predicts the required responses as agents type, eliminating the hassle of searching extensively for information. Overall, this integrated system significantly streamlines customer interactions, ultimately leading to better service outcomes.
API Access
Has API
API Access
Has API
Integrations
Logishop
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Solveda
Website
www.solveda.com/bigfish/
Vendor Details
Company Name
GoldArmor
Founded
2003
Country
China
Website
en.live800.com
Product Features
eCommerce
CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking