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Description
Quickly visualize the organization's hierarchy and locate colleagues in mere seconds. Unread messages will be clearly indicated, while notification alerts about read statuses will be sent through Bigant. This application is designed with administrators in mind, allowing for hosting on private servers, simple configurations, and a robust server console. All text and file communications are meticulously logged on both the client and server sides, ensuring that everything remains traceable. The delivery of messages via BigAnt is guaranteed, and you'll receive notifications when your contacts return and view your messages. IT professionals within your organization will appreciate this functionality, as it enables them to assist you with any issues related to your computer system and provides you with the ability to fully access your workstation while away from the office. As a native on-premises application, BigAnt enables the creation of a highly available independent LAN/WAN messaging system, empowering you with complete control over your data. With its user-friendly interface, you'll find communication within your organization more efficient than ever.
Description
HelpNinja was designed specifically for small enterprises seeking an uncomplicated helpdesk solution at a reasonable cost. While some helpdesk systems initially start off straightforward, they often become overly complicated to accommodate larger clients, which leads to an increase in features and pricing. Recognizing this gap, we aimed to create a helpdesk that remains user-friendly and maintains its budget-friendly pricing, catering to smaller businesses with limited finances. Traditional email management can be overwhelming, resulting in a clutter of unread messages and a lack of clarity regarding which conversations require follow-up and which have been resolved. HelpNinja streamlines this process by allowing users to close a conversation after sending a reply, reopening it automatically when a new response is received. Furthermore, it provides a centralized platform for teams to manage all social media inquiries, enabling them to handle Twitter mentions and Facebook messages efficiently from one location. This integration fosters better collaboration among team members and ensures that no customer inquiry slips through the cracks.
API Access
Has API
API Access
Has API
Pricing Details
$458 one-time payment
Free Trial
Free Version
Pricing Details
$29 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
DR MyCommerce
Website
www.bigantsoft.com
Vendor Details
Company Name
Helpninja
Founded
2018
Country
India
Website
helpninja.com
Product Features
Collaboration
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
