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Description
Biel.ai turns technical documentation into an AI assistant that gives developers instant, accurate, source-cited answers. It is built for products where documentation drives adoption and a wrong answer costs real engineering time.
Biel understands the structure of developer content: OpenAPI specs, code samples, error codes, and configuration files are parsed as what they are, not as flat text. When a user asks "why am I getting a 401", the assistant connects the question to the relevant endpoint and returns a direct answer with sources, instead of a list of links. Every response is drawn exclusively from your indexed content, so there are no invented answers about your product.
One knowledge base powers four surfaces. A widget brings Ask AI chat and AI search to docs built with Docusaurus, Sphinx, MkDocs, Antora, Starlight, Next.js, WordPress, or plain HTML, live in about 15 minutes. A hosted MCP server lets developers query your docs from Claude, Cursor, GitHub Copilot, and other MCP-compatible tools. Bots for Slack, Discord, and Microsoft Teams answer questions directly in team channels. A REST API and RAG-as-a-Service option embed the same capability into your own product.
Biel also works as a content intelligence layer. Analytics reveal the questions users asked, the ones that went unanswered, and the pages that need improvement, so documentation teams can close gaps before they turn into support tickets. It supports multiple languages, syncs content automatically via crawls, GitHub, or API, and runs on EU-hosted infrastructure with AES-256 encryption, GDPR compliance, SSO, and bring-your-own-keys support.
Teams at ScyllaDB, Katalon, Tezos, and Talon.one use it in production.
Description
Inkeep is a robust AI agent platform designed to help customer operations teams deploy reliable AI assistants at scale. It supports both customer-facing agents and internal copilots that improve efficiency across support, product, and go-to-market teams. Businesses use Inkeep to deflect common Tier 1 tickets while guiding users through more complex support requests. Internal agents help teams close advanced tickets faster and automate repetitive workflows. The platform is trusted by leading technology companies and is built with enterprise reliability in mind. Inkeep provides a no-code visual builder for rapid setup alongside a TypeScript SDK for deeper customization. This two-way sync allows engineering and non-technical teams to work together seamlessly. Inkeep’s unified AI search and RAG capabilities ensure agents have comprehensive product and company knowledge. Multi-agent architecture allows teams of agents to collaborate on complex tasks. With built-in security controls, reporting, and monitoring, Inkeep delivers AI agents that are transparent, scalable, and dependable.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Confluence
Yes
Discord
Yes
GitHub
Yes
Slack
Yes
Docusaurus
Yes
Gatsby
Yes
GitLab
Yes
Google Drive
No
Google Sheets
No
Jekyll
Yes
Integrations
Confluence
Yes
Discord
Yes
GitHub
Yes
Slack
Yes
Docusaurus
No
Gatsby
No
GitLab
No
Google Drive
Yes
Google Sheets
Yes
Jekyll
No
Pricing Details
$150/month
Professional plan
Free Trial
Yes
Free Version
No
Pricing Details
$150 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Biel.ai
Founded
2024
Country
Spain
Website
biel.ai
Vendor Details
Company Name
Inkeep
Country
United States
Website
inkeep.com
Product Features
Chatbot
Call to Action
No
Context and Coherence
Yes
Human Takeover
No
Inline Media / Videos
No
Machine Learning
Yes
Natural Language Processing
Yes
Payment Integration
No
Prediction
No
Ready-made Templates
Yes
Reporting / Analytics
Yes
Sentiment Analysis
No
Social Media Integration
No
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No