Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
A 50% decrease in high bill inquiries has led to improved customer satisfaction. By proactively identifying cases that may lead to customer support needs, companies can preemptively address concerns. Implementing straightforward, timely, and actionable notifications offers a sophisticated method to engage with customers proactively, which helps lower the number of incoming calls. Providing tailored, proactive explanations for those who experience unexpectedly high bills prepares customers for potential changes in their energy usage patterns. Additionally, notifying customers about upcoming seasonal transitions and offering energy-saving suggestions can further enhance their experience. Integration with Google Home and Amazon Echo allows for personalized insights, enabling customers to inquire about billing, outages, itemization of appliances, bill forecasts, utility programs, and much more. Call center representatives often face challenges when addressing bill-related inquiries, which can lead to expensive escalations and unnecessary truck rolls. The Bidgely Bill Analyzer, an AI-driven tool for customer service representatives, equips agents with detailed appliance-level usage data for each customer, enhancing their ability to resolve issues effectively. In doing so, it not only streamlines the support process but also fosters a more informed and satisfied customer base.
Description
Underscope Map is a powerful utility data management solution that supports the electricity, water, and communications industries. It helps businesses manage static data, inspection reports, asset information, and damages, while providing a utility locating ticketing system and inventory tracking for products like cables, valves, and pumps. The software improves utility construction management, safety, and efficiency by enabling centralized access to all relevant data. With seamless integration for utility locating services and enhanced product distribution features, Underscope Map optimizes operations across the utility sector.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Databricks
Yes
Google Maps
No
Itron Enterprise Meter Data Management
Yes
Java
No
JavaScript
No
Kotlin
No
PHP
No
Salesforce
Yes
Snowflake
Yes
Integrations
Databricks
No
Google Maps
Yes
Itron Enterprise Meter Data Management
No
Java
Yes
JavaScript
Yes
Kotlin
Yes
PHP
Yes
Salesforce
No
Snowflake
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$9 - $30 user / month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Bidgely
Founded
2011
Country
United States
Website
www.bidgely.com
Vendor Details
Company Name
UnderScope Map
Founded
2018
Country
United Kingdom
Website
www.underscopemap.com
Product Features
Utility Management Systems
Billing & Invoicing
No
Cable
No
Customer Management
Yes
Demand Planning
Yes
Electricity
Yes
Natural Gas
Yes
Plant Management
No
Service Call Management
No
Trash
No
Water
No
Work Order Management
No
Workforce Management
No
Product Features
Utility Management Systems
Billing & Invoicing
No
Cable
Yes
Customer Management
No
Demand Planning
No
Electricity
Yes
Natural Gas
Yes
Plant Management
Yes
Service Call Management
No
Trash
No
Water
Yes
Work Order Management
Yes
Workforce Management
Yes