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Description
A 50% decrease in high bill inquiries has led to improved customer satisfaction. By proactively identifying cases that may lead to customer support needs, companies can preemptively address concerns. Implementing straightforward, timely, and actionable notifications offers a sophisticated method to engage with customers proactively, which helps lower the number of incoming calls. Providing tailored, proactive explanations for those who experience unexpectedly high bills prepares customers for potential changes in their energy usage patterns. Additionally, notifying customers about upcoming seasonal transitions and offering energy-saving suggestions can further enhance their experience. Integration with Google Home and Amazon Echo allows for personalized insights, enabling customers to inquire about billing, outages, itemization of appliances, bill forecasts, utility programs, and much more. Call center representatives often face challenges when addressing bill-related inquiries, which can lead to expensive escalations and unnecessary truck rolls. The Bidgely Bill Analyzer, an AI-driven tool for customer service representatives, equips agents with detailed appliance-level usage data for each customer, enhancing their ability to resolve issues effectively. In doing so, it not only streamlines the support process but also fosters a more informed and satisfied customer base.
Description
Trilliant delivers reliable and adaptable solutions for smart grids and smart cities, built on a versatile, device-agnostic, multi-layer platform aimed at enhancing connectivity, promoting sustainability, boosting public safety, tackling Industrial Internet of Things (IIoT) challenges, and providing customers around the globe with exceptional technological choices. This platform allows energy companies, utilities, and municipalities to select only the crucial services and solutions they require, consolidating them into one robust system that encompasses communications, analytics, data services, advanced metering infrastructure for both electricity and water, distribution automation, demand response capabilities, the Prime Energy Suite, IIoT applications, sub-metering, and intelligent outdoor lighting. Additionally, it facilitates integration across wide area, neighborhood area, and cellular networks, along with seamless meter integration, all functioning harmoniously across various devices without restricting users to a single vendor, thereby enhancing operational flexibility. This comprehensive approach empowers stakeholders to create tailored solutions that best suit their specific needs while maintaining a commitment to innovation and efficiency.
API Access
Has API
API Access
Has API
Integrations
Databricks
Itron Enterprise Meter Data Management
Salesforce
Snowflake
Integrations
Databricks
Itron Enterprise Meter Data Management
Salesforce
Snowflake
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Bidgely
Founded
2011
Country
United States
Website
www.bidgely.com
Vendor Details
Company Name
Trilliant
Founded
2004
Country
United States
Website
trilliant.com
Product Features
Utility Management Systems
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management