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Description
A 50% decrease in high bill inquiries has led to improved customer satisfaction. By proactively identifying cases that may lead to customer support needs, companies can preemptively address concerns. Implementing straightforward, timely, and actionable notifications offers a sophisticated method to engage with customers proactively, which helps lower the number of incoming calls. Providing tailored, proactive explanations for those who experience unexpectedly high bills prepares customers for potential changes in their energy usage patterns. Additionally, notifying customers about upcoming seasonal transitions and offering energy-saving suggestions can further enhance their experience. Integration with Google Home and Amazon Echo allows for personalized insights, enabling customers to inquire about billing, outages, itemization of appliances, bill forecasts, utility programs, and much more. Call center representatives often face challenges when addressing bill-related inquiries, which can lead to expensive escalations and unnecessary truck rolls. The Bidgely Bill Analyzer, an AI-driven tool for customer service representatives, equips agents with detailed appliance-level usage data for each customer, enhancing their ability to resolve issues effectively. In doing so, it not only streamlines the support process but also fosters a more informed and satisfied customer base.
Description
Welcome to Infizo Usage, where we transform the way you track and manage utilities. Our platform is tailored to meet the unique operational demands of your facilities, enhancing both utility consumption and maintenance processes. With personalized workflows, you can closely monitor your utility usage, ensuring it aligns with your sustainability objectives while maximizing resource management for enhanced efficiency and savings. Effortlessly monitor electricity, water, and gas usage across all facilities through automated systems that prioritize precision. Additionally, analyze asset performance to pinpoint areas of high consumption, enabling you to make informed adjustments for improved efficiency. Stay vigilant about utility costs with real-time tracking that aids in preventing budget overruns. You can also schedule and receive alerts for preventive maintenance tasks, ensuring that all assets operate at their best to reduce unnecessary utility use. Dive into comprehensive reports to investigate consumption trends and uncover potential opportunities for savings, ultimately contributing to a more sustainable operational strategy. By integrating these features, Infizo Usage empowers you to achieve your utility management goals effectively.
API Access
Has API
API Access
Has API
Integrations
Itron Enterprise Meter Data Management
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$59.78 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BIDGELY
Country
United States
Website
www.bidgely.com
Vendor Details
Company Name
Infizo
Founded
2014
Country
India
Website
www.infizo.com/usage
Product Features
Utility Management Systems
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management
Product Features
Utility Management Systems
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management