Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
A 50% decrease in high bill inquiries has led to improved customer satisfaction. By proactively identifying cases that may lead to customer support needs, companies can preemptively address concerns. Implementing straightforward, timely, and actionable notifications offers a sophisticated method to engage with customers proactively, which helps lower the number of incoming calls. Providing tailored, proactive explanations for those who experience unexpectedly high bills prepares customers for potential changes in their energy usage patterns. Additionally, notifying customers about upcoming seasonal transitions and offering energy-saving suggestions can further enhance their experience. Integration with Google Home and Amazon Echo allows for personalized insights, enabling customers to inquire about billing, outages, itemization of appliances, bill forecasts, utility programs, and much more. Call center representatives often face challenges when addressing bill-related inquiries, which can lead to expensive escalations and unnecessary truck rolls. The Bidgely Bill Analyzer, an AI-driven tool for customer service representatives, equips agents with detailed appliance-level usage data for each customer, enhancing their ability to resolve issues effectively. In doing so, it not only streamlines the support process but also fosters a more informed and satisfied customer base.
Description
We created the Field Operations Safety Management System, abbreviated as FOSMS, to enhance the efficiency of gathering and managing field-related information. This solution is employed by utility field personnel on their mobile devices to document compliance during safety inspections, report hazards encountered in the field, and oversee inspections of equipment used in the field. The development of FOSMS was informed by extensive research conducted alongside leading electric, gas, and water utility companies. Due to the product's success, we established a sister company, UtilSoft, which is a wholly-owned subsidiary of Capricorn Systems, responsible for the marketing and sales of FOSMS. Capricorn Systems prides itself on delivering high-quality solutions by establishing effective processes and teams tailored to meet customer needs. Founded in 1991 in the Atlanta Metro Area, we have consistently demonstrated our technical proficiency, expertise in digital services, and innovative product development. Over the years, we have extended our services to government organizations, insurance firms, and the energy sector, establishing ourselves as a trusted partner in these industries. Our commitment to excellence drives us to continually improve and adapt to the evolving demands of our clients.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Databricks
Yes
Itron Enterprise Meter Data Management
Yes
Salesforce
Yes
Snowflake
Yes
Integrations
Databricks
No
Itron Enterprise Meter Data Management
No
Salesforce
No
Snowflake
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Bidgely
Founded
2011
Country
United States
Website
www.bidgely.com
Vendor Details
Company Name
Capricorn Systems
Founded
1991
Country
United States
Website
capricornsys.com/products-portfolio/fosms/
Product Features
Utility Management Systems
Billing & Invoicing
No
Cable
No
Customer Management
Yes
Demand Planning
Yes
Electricity
Yes
Natural Gas
Yes
Plant Management
No
Service Call Management
No
Trash
No
Water
No
Work Order Management
No
Workforce Management
No
Product Features
Utility Management Systems
Billing & Invoicing
No
Cable
No
Customer Management
No
Demand Planning
No
Electricity
No
Natural Gas
No
Plant Management
No
Service Call Management
No
Trash
No
Water
No
Work Order Management
No
Workforce Management
No