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Description
A 50% decrease in high bill inquiries has led to improved customer satisfaction. By proactively identifying cases that may lead to customer support needs, companies can preemptively address concerns. Implementing straightforward, timely, and actionable notifications offers a sophisticated method to engage with customers proactively, which helps lower the number of incoming calls. Providing tailored, proactive explanations for those who experience unexpectedly high bills prepares customers for potential changes in their energy usage patterns. Additionally, notifying customers about upcoming seasonal transitions and offering energy-saving suggestions can further enhance their experience. Integration with Google Home and Amazon Echo allows for personalized insights, enabling customers to inquire about billing, outages, itemization of appliances, bill forecasts, utility programs, and much more. Call center representatives often face challenges when addressing bill-related inquiries, which can lead to expensive escalations and unnecessary truck rolls. The Bidgely Bill Analyzer, an AI-driven tool for customer service representatives, equips agents with detailed appliance-level usage data for each customer, enhancing their ability to resolve issues effectively. In doing so, it not only streamlines the support process but also fosters a more informed and satisfied customer base.
Description
Our platform enables utility customers to enhance their decision-making capabilities and has demonstrated its effectiveness in driving significant changes in shopping habits across a large scale. With a single platform offering diverse solutions, no IT resources are necessary, and implementation can be completed in weeks instead of months. The Enervee Score® highlights energy efficiency, activating a previously dormant market where consumers now have the opportunity to make informed, energy-smart choices. The Enervee Products Choice Engine® effectively guides customers towards more efficient purchases, featuring over 10,000 products along with efficiency ratings, comprehensive cost analyses, and price comparison tools. Additionally, the Enervee Online Store facilitates the sale of energy-efficient products with Energy Saving Instant Rebates applied at the point of purchase across various categories. Consumers can access a comprehensive overview of products and offers from all leading retailers, including those eligible for instant rebates, all consolidated onto a single platform. Various incentives are available, catering to low-income households, demand response programs, downstream opportunities, and instant rebates, ensuring that all customers can benefit from energy efficiency. Ultimately, this approach fosters a more sustainable and informed consumer marketplace.
API Access
Has API
API Access
Has API
Integrations
Itron Enterprise Meter Data Management
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BIDGELY
Country
United States
Website
www.bidgely.com
Vendor Details
Company Name
Enervee
Founded
2010
Country
United States
Website
www.enervee.com
Product Features
Utility Management Systems
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management
Product Features
Utility Management Systems
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management