Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
A 50% decrease in high bill inquiries has led to improved customer satisfaction. By proactively identifying cases that may lead to customer support needs, companies can preemptively address concerns. Implementing straightforward, timely, and actionable notifications offers a sophisticated method to engage with customers proactively, which helps lower the number of incoming calls. Providing tailored, proactive explanations for those who experience unexpectedly high bills prepares customers for potential changes in their energy usage patterns. Additionally, notifying customers about upcoming seasonal transitions and offering energy-saving suggestions can further enhance their experience. Integration with Google Home and Amazon Echo allows for personalized insights, enabling customers to inquire about billing, outages, itemization of appliances, bill forecasts, utility programs, and much more. Call center representatives often face challenges when addressing bill-related inquiries, which can lead to expensive escalations and unnecessary truck rolls. The Bidgely Bill Analyzer, an AI-driven tool for customer service representatives, equips agents with detailed appliance-level usage data for each customer, enhancing their ability to resolve issues effectively. In doing so, it not only streamlines the support process but also fosters a more informed and satisfied customer base.
Description
The Corinex Grid Flexibility solution revolutionizes the electric grid by converting it into an interconnected advanced metering infrastructure (AMI) network, utilizing the existing powerline framework to facilitate rapid and secure smart metering, monitoring, provisioning, and management of IoT devices. This innovation allows for dynamic communication between service providers and consumers, enhancing energy management capabilities, enabling the collection of real-time data, facilitating outage detection, improving demand forecasting, and implementing time-sensitive programs aimed at lowering both costs and energy usage. Built on a G.hn-based Broadband-over-Power-Line (BPL) platform, it incorporates edge computing and artificial intelligence directly at the meter level, which supports autonomous operation of the grid, allows for over-the-air firmware updates, and features robust security and resilience suitable for harsh conditions. Furthermore, the adaptable architecture is capable of accommodating millions of network elements, supporting virtual metering and outage isolation, enabling automated meter readings, and ensuring effortless integration with grid management applications such as GridValue EMS, thus paving the way for a smarter and more efficient energy ecosystem. This comprehensive approach positions the Corinex Grid Flexibility solution at the forefront of modern energy solutions.
API Access
Has API
API Access
Has API
Integrations
Databricks
Itron Enterprise Meter Data Management
Salesforce
Snowflake
Integrations
Databricks
Itron Enterprise Meter Data Management
Salesforce
Snowflake
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Bidgely
Founded
2011
Country
United States
Website
www.bidgely.com
Vendor Details
Company Name
Corinex
Founded
1999
Country
Canada
Website
www.corinex.com/advanced-metering-infrastructure
Product Features
Utility Management Systems
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management