Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
A 50% decrease in high bill inquiries has led to improved customer satisfaction. By proactively identifying cases that may lead to customer support needs, companies can preemptively address concerns. Implementing straightforward, timely, and actionable notifications offers a sophisticated method to engage with customers proactively, which helps lower the number of incoming calls. Providing tailored, proactive explanations for those who experience unexpectedly high bills prepares customers for potential changes in their energy usage patterns. Additionally, notifying customers about upcoming seasonal transitions and offering energy-saving suggestions can further enhance their experience. Integration with Google Home and Amazon Echo allows for personalized insights, enabling customers to inquire about billing, outages, itemization of appliances, bill forecasts, utility programs, and much more. Call center representatives often face challenges when addressing bill-related inquiries, which can lead to expensive escalations and unnecessary truck rolls. The Bidgely Bill Analyzer, an AI-driven tool for customer service representatives, equips agents with detailed appliance-level usage data for each customer, enhancing their ability to resolve issues effectively. In doing so, it not only streamlines the support process but also fosters a more informed and satisfied customer base.
Description
ClouESP AMI Software serves as a sophisticated metering solution tailored for utilities to effectively oversee and analyze smart meter data in near real-time. By integrating head-end system (HES) capabilities with meter data management (MDMS), it empowers utilities to elevate their energy distribution system management, enhance customer experiences, and roll out innovative offerings such as time-of-use pricing and demand response initiatives. The software facilitates automated data collection at customizable intervals, capturing events, power quality, load profiles, relay control, and billing information, while allowing for remote monitoring and control of distribution system devices like switches, transformers, and capacitor banks. Users benefit from the ability to schedule meter readings, visualize data through graphical representations categorized by meter, manufacturer, transformer, or region, and make remote adjustments to meter parameters, including time-of-use settings, calendars, and voltage thresholds. Furthermore, this comprehensive tool helps utilities streamline their operations and respond swiftly to changing energy demands.
API Access
Has API
API Access
Has API
Integrations
Databricks
Itron Enterprise Meter Data Management
Salesforce
Snowflake
Integrations
Databricks
Itron Enterprise Meter Data Management
Salesforce
Snowflake
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Bidgely
Founded
2011
Country
United States
Website
www.bidgely.com
Vendor Details
Company Name
CLOU GLOBAL
Founded
1996
Country
United States
Website
clouglobal.com/advanced-metering-infrastructure-ami/
Product Features
Utility Management Systems
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management