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Description
The QWS Server, once installed within your Intranet, consolidates all channels and tools necessary for the management and oversight of QWS Endpoints. It operates by intelligently tracking all active QWS Endpoints, akin to how ground stations monitor aircraft and spacecraft during their flights. When deployed on either a personal device or a corporate-managed computer (referred to as the "Host"), the QWS Endpoint establishes a secure quarantined workspace (known as QWS) on the Host, which serves as a fortified extension of your corporate Intranet. Within QWS, data is isolated from the Host and any unauthorized external network or Internet resources, adhering strictly to your corporate policies. By utilizing QWS, employees experience heightened productivity levels compared to previous working methods. Furthermore, the QWS Connector establishes a secure encrypted tunnel between each QWS Endpoint and the designated corporate Intranet(s). This tunnel is created on an as-needed basis, allowing employees to work offline with QWS without requiring a live connection to the Intranet, thereby enhancing flexibility and efficiency in their work processes. This innovative approach not only ensures secure operations but also significantly supports remote work capabilities.
Description
A comprehensive help desk software solution designed to accommodate any internal support team that handles inquiries from employees. Accessible via a link on your Intranet, this web-based software enables your company's workforce to access online assistance, track requests, and utilize self-help resources, even during off-hours. The innovative design elements ensure that you can be operational within hours of installation. Employees can submit support requests directly from your Intranet link using any standard web browser. Sitehelpdesk serves as the central support service solution within our product lineup and is available for download from our website, allowing you to establish your in-house support system with just a Microsoft server. Alternatively, we can provide cloud hosting for your convenience. For smaller IT departments, sitehelpdesk may fulfill your immediate needs, and upgrading to sitehelpdesk-IT for enhanced IT service features is a seamless process; you will only be charged the price difference when making the upgrade. This flexibility ensures that your support system can evolve alongside your organization's requirements.
API Access
Has API
API Access
Has API
Integrations
Apache Tomcat
Hadoop
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$800.00/one-time
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BicDroid
Founded
2014
Country
Canada
Website
bicdroid.com
Vendor Details
Company Name
Sitehelpdesk.com
Founded
2000
Country
United Kingdom
Website
www.sitehelpdesk.com/helpdesk/sitehelpdesk.html
Product Features
Cybersecurity
AI / Machine Learning
Behavioral Analytics
Endpoint Management
IOC Verification
Incident Management
Tokenization
Vulnerability Scanning
Whitelisting / Blacklisting
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management