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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The QWS Server, once installed within your Intranet, consolidates all channels and tools necessary for the management and oversight of QWS Endpoints. It operates by intelligently tracking all active QWS Endpoints, akin to how ground stations monitor aircraft and spacecraft during their flights. When deployed on either a personal device or a corporate-managed computer (referred to as the "Host"), the QWS Endpoint establishes a secure quarantined workspace (known as QWS) on the Host, which serves as a fortified extension of your corporate Intranet. Within QWS, data is isolated from the Host and any unauthorized external network or Internet resources, adhering strictly to your corporate policies. By utilizing QWS, employees experience heightened productivity levels compared to previous working methods. Furthermore, the QWS Connector establishes a secure encrypted tunnel between each QWS Endpoint and the designated corporate Intranet(s). This tunnel is created on an as-needed basis, allowing employees to work offline with QWS without requiring a live connection to the Intranet, thereby enhancing flexibility and efficiency in their work processes. This innovative approach not only ensures secure operations but also significantly supports remote work capabilities.

Description

A comprehensive help desk software solution designed to accommodate any internal support team that handles inquiries from employees. Accessible via a link on your Intranet, this web-based software enables your company's workforce to access online assistance, track requests, and utilize self-help resources, even during off-hours. The innovative design elements ensure that you can be operational within hours of installation. Employees can submit support requests directly from your Intranet link using any standard web browser. Sitehelpdesk serves as the central support service solution within our product lineup and is available for download from our website, allowing you to establish your in-house support system with just a Microsoft server. Alternatively, we can provide cloud hosting for your convenience. For smaller IT departments, sitehelpdesk may fulfill your immediate needs, and upgrading to sitehelpdesk-IT for enhanced IT service features is a seamless process; you will only be charged the price difference when making the upgrade. This flexibility ensures that your support system can evolve alongside your organization's requirements.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Apache Tomcat
Hadoop

Integrations

Apache Tomcat
Hadoop

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$800.00/one-time
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BicDroid

Founded

2014

Country

Canada

Website

bicdroid.com

Vendor Details

Company Name

Sitehelpdesk.com

Founded

2000

Country

United Kingdom

Website

www.sitehelpdesk.com/helpdesk/sitehelpdesk.html

Product Features

Cybersecurity

AI / Machine Learning
Behavioral Analytics
Endpoint Management
IOC Verification
Incident Management
Tokenization
Vulnerability Scanning
Whitelisting / Blacklisting

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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