Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Beam represents Reflection’s inaugural open-weight model, characterized as a sparse Mixture-of-Experts framework featuring a staggering 501 billion parameters, of which 23 billion are actively utilized, specifically crafted for tasks involving coding, reasoning, and agentic functions. Its prowess is derived from extensive pretraining and reinforcement learning, having been developed using a vast dataset of 23.8 trillion diverse, high-quality tokens sourced from the web, public domains, and proprietary licensed materials. With a targeted emphasis on enhancing coding and agentic capabilities, Beam is engineered to provide competitive open-weight performance while ensuring efficient inference compute. This model adeptly handles a wide array of tasks, including intricate software engineering, terminal operations, STEM activities, web searches, tool utilization, and general knowledge inquiries. Reinforcement learning techniques have been employed to bolster its abilities in multi-step reasoning, tool application, and responsiveness to environmental feedback. Moreover, users have the flexibility to manage the balance between efficiency and performance through an adjustable reasoning effort parameter, thus tailoring the model's output to better suit their specific needs.
Description
Salesforce Koa represents the company's inaugural CRM reasoning model tailored for Agentforce, developed using NVIDIA Nemotron and enhanced by 27 years of accumulated Salesforce CRM expertise to navigate intricate, multi-step tasks in enterprise environments. Rooted in nearly three decades of CRM application experience, it has undergone additional training on a unique synthetic dataset that reflects authentic business processes, workflows, and operational regulations. The scenarios employed during training are designed to replicate the reasoning, tool utilization, and decision-making processes that Agentforce agents engage in throughout the customer journey, which includes activities like lead generation, opportunity qualification, and service case resolution, applicable across over 14 different sectors. Koa is specifically crafted for precise CRM functions and is assessed using Salesforce CRM Bench, incorporating genuine workflows such as opportunity updates, case routing, and follow-up scheduling. According to Salesforce, Koa achieves an 11% increase in accuracy for selecting appropriate actions and recalls customer context with a reliability that is 2.1 times greater than previous models. This innovative approach not only enhances efficiency but also significantly improves the overall customer experience across the board.
API Access
Has API
No
API Access
Has API
No
Integrations
NVIDIA Nemotron
No
Salesforce
No
Salesforce Agentforce
No
Integrations
NVIDIA Nemotron
Yes
Salesforce
Yes
Salesforce Agentforce
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Reflection
Country
United States
Website
reflection.ai/blog/introducing-beam
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/agentforce/koa/