Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Discover unmatched flexibility and control as you build, deploy, and scale your projects effortlessly with our comprehensive, source-available solution. Our platform is designed with security and adaptability in mind, empowering you with full control over your infrastructure. Leveraging open-source technology, all our code is accessible for auditing, modification, and trust. Transitioning from Docker to Knative with SSL has never been simpler, allowing for a seamless deployment experience. Enjoy exceptional service on your personal hardware through our smooth, hands-free workflow. Accelerate your development cycle with smart automation that takes care of repetitive tasks, letting you concentrate on your primary product. Our platform ensures end-to-end security automation, applying fixes and updates without requiring any manual intervention. By operating on your own hardware, you achieve the highest level of data privacy. Experience heightened availability and performance through proactive monitoring and self-healing capabilities, which help to minimize any downtime. Ultimately, this leads to increased user satisfaction and a more reliable service experience for all stakeholders involved.
Description
Hay.chat is a source-available AI customer service platform built on the Model Context Protocol. It handles the repetitive stuff (order status, refund requests, address changes) on its own, and routes complex or VIP queries straight to your support team.
You write playbooks in plain language to control what gets resolved automatically and what gets escalated.
The architecture splits LLM reasoning from action execution.
When the AI decides a refund should be processed or a record updated, a separate validation layer checks the decision before anything gets touched. Destructive operations go through two-stage confidence scoring.
Connects to the tools e-commerce and SaaS teams already run: Shopify, WooCommerce, Zendesk, HubSpot, Stripe, and others. No visual flow builders.
Full source code available for audit under the Hay Community Licence v1.0 (source-available, not OSI-approved open source).
EU-hosted on DigitalOcean, Ireland and Amsterdam regions. Self-hosted deployment is an option.
AI resolutions bundled into flat monthly tiers, not billed per resolution. Covers WhatsApp, Instagram, web chat, and email. Multilingual.
From €50/month. 30-day free trial, no credit card required.
API Access
Has API
API Access
Has API
Integrations
Azure Blob Storage
Docker
HubSpot CRM
Knative
Llama
Llama 2
Llama 3
Llama 3.1
Llama 3.2
Llama 3.3
Integrations
Azure Blob Storage
Docker
HubSpot CRM
Knative
Llama
Llama 2
Llama 3
Llama 3.1
Llama 3.2
Llama 3.3
Pricing Details
$40 per month
Free Trial
Free Version
Pricing Details
€50/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Batteries Included
Founded
2021
Country
United States
Website
www.batteriesincl.com
Vendor Details
Company Name
Hay.chat
Founded
2025
Country
Portugal
Website
hay.chat
Product Features
DevOps
Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration