Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Provide exceptional remote security and support services by developing standardized offerings aimed at enhancing clients’ security frameworks. Featuring the first RMM tool integrated with a security assessment capability, Managed Service Providers (MSPs) can effortlessly evaluate their clients’ networks and suggest appropriate services tailored to their needs. Administrate and oversee all client networks via a unified dashboard, while automating and scheduling routine operations, addressing issues with over 200 ready-made scripts, and delivering robust multi-layered security solutions without disruption. Quickly tackle client concerns using our complimentary remote IT support tool and maintain oversight of activities through the PSA ticketing system you prefer. In addition, detailed, customizable reports allow MSPs to effectively showcase their value and impact to clients, reinforcing trust and satisfaction in the services provided. This comprehensive approach not only fortifies security but also enhances overall client relationships.
Description
GenticFlow serves as a comprehensive IT support and endpoint-management platform tailored for internal IT teams and managed service providers. This versatile solution integrates various functionalities including endpoint monitoring, operating system updates, application inventory management, Microsoft 365 oversight, user assistance, ticketing, investigative tools, and technician resources all within a single workspace. Teams can efficiently handle tasks by starting from a user request, a monitoring alert, or an open ticket, then assess endpoint findings and suggested actions before applying approved remedies or utilizing remote control, terminal, and file transfer capabilities. Technicians are able to confirm results and document their actions along with outcomes in support records. GenticFlow features an integrated ticketing system and offers connections to compatible PSA and service-desk solutions, in addition to tools for identity, security, cloud, and networking. It also provides native applications for iOS and Android to facilitate mobile ticket handling and endpoint management. The platform is cloud-hosted under the Smart option, while the Hero version introduces workflow automation, API and MCP access, along with a self-hosted alternative that requires a minimum of 500 endpoints. With its multifaceted capabilities, GenticFlow addresses the diverse needs of IT teams and enhances their operational efficiency.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Autotask PSA
No
Bitdefender GravityZone
No
Freshdesk
No
Freshservice
No
Google Workspace
No
HaloPSA
No
Jira Service Management
No
Microsoft Entra ID
No
Model Context Protocol (MCP)
No
Okta
No
Integrations
Autotask PSA
Yes
Bitdefender GravityZone
Yes
Freshdesk
Yes
Freshservice
Yes
Google Workspace
Yes
HaloPSA
Yes
Jira Service Management
Yes
Microsoft Entra ID
Yes
Model Context Protocol (MCP)
Yes
Okta
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$1.96/endpoint/month
Smart is $1.96/endpoint/month with a 12-month commitment and a 50-endpoint minimum; month-to-month pricing starts at $3.91/endpoint/month. Hero starts at 100 endpoints, and its self-hosted option requires a 500-endpoint minimum. Technician access is included with no per-technician fee. Optional dedicated hosting and onboarding may cost extra. Prices exclude VAT, sales tax, or other applicable taxes.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Barracuda
Founded
2003
Country
United States
Website
barracudamsp.com/product-details/barracuda-rmm-remote-monitoring-management/
Vendor Details
Company Name
GenticFlow Ltd.
Founded
2025
Country
Ireland
Website
www.genticflow.com
Product Features
RMM
Deployment Management
Yes
For MSPs
Yes
IT Asset Management
Yes
Mobile Access
Yes
Network Monitoring
Yes
Patch Management
Yes
Real-time Alerts
Yes
Remediation Management
Yes
Product Features
RMM
Deployment Management
No
For MSPs
No
IT Asset Management
No
Mobile Access
No
Network Monitoring
No
Patch Management
No
Real-time Alerts
No
Remediation Management
No