Average Ratings 3 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Bandicam is a user-friendly screen recording application designed for Windows, capable of capturing any activity on your computer screen in high-definition video format. This software enables users to record specific sections of the screen or capture video games that utilize DirectX, OpenGL, or Vulkan graphics technologies. With Bandicam, you can achieve a high compression ratio while maintaining the original video's quality, outpacing other similar screen capture tools in terms of performance. It is a free solution that simplifies the process of recording your PC screen for various purposes, including video tutorials, thanks to its diverse features like audio recording, webcam overlay, real-time drawing, scheduled recording, and the ability to record for extended periods, up to 24 hours. Additionally, Bandicam supports recording from external video sources, allowing you to capture footage from devices like webcams, gaming consoles such as Xbox and PlayStation, smartphones, and IPTV. This versatility makes Bandicam an excellent choice for content creators looking to produce high-quality recordings with ease.

Description

Elevate the customer support experience by leveraging the Video Reply app for Zendesk, which allows you to record and dispatch video responses directly within ticket communications, moving beyond simple text exchanges. Although it holds great promise, the use of video in customer support remains surprisingly limited. Video replies present an excellent opportunity to quickly create product demonstrations, introduce yourself personally, or showcase effective solutions. This approach not only fosters trust but also accelerates the resolution process for tickets, leading to enhanced customer satisfaction overall. With Video Reply, you can record videos straight from Zendesk tickets or choose from a curated library within the app. Utilize video to craft informative tutorials that detail the steps needed to address customer problems effectively. You also have the option to save your videos in the library for easy access in the future. Additionally, you can request videos from customers to gain deeper insights into their concerns and requirements. Organize your video content using tags for easy retrieval and classification. Furthermore, you can design customized video page previews for your recipients, ensuring a more engaging and tailored communication experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Zendesk No 

Integrations

Zendesk Yes 

Pricing Details

$39 one-time fee
Free Trial Yes 
Free Version No 

Pricing Details

$19 per agent/per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Bandicam Company

Founded

2017

Country

South Korea

Website

www.bandicam.com

Vendor Details

Company Name

GrowthDot

Founded

2015

Country

Ukraine

Website

growthdot.com

Product Features

Screen Recording

Annotations / Drawing Yes 
Audio Capture Yes 
Backup No 
Collaboration Tools No 
File Sharing No 
Multi-Screen Recording Yes 
Screen Capture Yes 
Speech-to-Text No 
Video Editing No 
YouTube Uploading Yes 

Product Features

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