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Description
Ballast is a web-based platform designed for cold emailing, specifically catering to teams engaged in personalized one-to-one outbound campaigns using their own email accounts. Users can integrate with services like Google Workspace, Gmail, Microsoft 365, or any other SMTP/IMAP services; they can also import leads, create multi-step sequences that feature personalization and variations, and manage incoming replies through a collective inbox. The platform offers features such as mailbox warmup, customizable sending schedules, domain verification, inbox-placement testing, bounce threshold settings that can halt sending, and comprehensive campaign analytics. Pricing tiers are determined by the volume of emails sent each month and include unlimited mailbox connections and user accounts, alongside access to APIs, webhooks, and MCP tools. Additionally, teams can leverage AI models for classifying replies and drafting messages, set up Slack notifications for replies, or automate processes using n8n. The platform also facilitates lead imports from various sources, including Apollo, Clay, Instantly, Smartlead, and Lemlist, through CSV presets, making it a versatile option for marketing teams looking to enhance their outreach efforts. Overall, Ballast streamlines cold email campaigns while providing valuable analytics and automation tools.
Description
Handle customer support and communication seamlessly within Slack. Collaborate on shared email accounts, such as support@your.domain, without the need to exchange passwords among team members. SharedInbox easily integrates with any existing email service you use, and you can acquire an @in.sharedinbox.co email for forwarding purposes. Simply type the command SharedInbox /compose to draft emails for anyone, and when responding to email threads, just select Reply Mail. Each email interaction, whether incoming or outgoing, generates a new Slack Message Thread, allowing you to tag colleagues and engage in discussions effortlessly. Additionally, every account features a support site where users can submit and manage their support inquiries. There's no need for new installations or applications since you can utilize a tool your team is already comfortable with—Slack. Be informed when your emails are sent and opened, and view attached files and images directly within Slack. You can also create a personalized email signature and set up an automatic reply message for incoming emails, enhancing your communication efficiency. This streamlined process ensures that your team stays connected and organized while managing customer support.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Gmail
Yes
Microsoft Outlook
Yes
Slack
Yes
ChatGPT
Yes
Claude
Yes
Cursor
Yes
Gemini
Yes
Google Cloud Platform
No
Google Workspace
Yes
Microsoft 365
Yes
Integrations
Gmail
Yes
Microsoft Outlook
Yes
Slack
Yes
ChatGPT
No
Claude
No
Cursor
No
Gemini
No
Google Cloud Platform
Yes
Google Workspace
No
Microsoft 365
No
Pricing Details
$19/month
Starter is $19/month for 20,000 emails per month; Growth is $39/month for 50,000; Scale is $89/month for 150,000. Enterprise pricing is custom. Annual billing includes two months free. Plans advertise unlimited mailboxes and seats.
Free Trial
No
Free Version
No
Pricing Details
$5 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Ballast
Founded
2026
Country
Romania
Website
ballast.to
Vendor Details
Company Name
SharedInbox
Founded
2018
Country
India
Website
sharedinbox.co
Product Features
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
