Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Backbase presents an innovative Engagement Banking Platform that facilitates the gradual modernization of key customer journeys and the re-engineering of business processes centered on customer needs. This platform empowers financial institutions to liberate themselves from outdated IT infrastructures and transition to a cutting-edge engagement banking solution. By allowing banks to incrementally dismantle or replace fragmented legacy systems, they can create a cohesive customer engagement orchestration framework. This transformation not only focuses on enhancing vital customer interactions across various channels but also breaks down operational silos, thereby equipping both customers and front-line staff with the tools they need to thrive in a competitive landscape. As a result, banks can deliver a seamless and integrated banking experience that aligns with modern consumer expectations.

Description

Create seamless customer experiences by streamlining processes and enhancing interactions. X2CRM equips businesses with agility and authority through a fully integrated, secure, and customizable CRM suite. This enterprise-level solution encompasses Customer Relationship Management, Marketing Automation, and Workflow, addressing every dimension of customer engagement. By unifying these elements on a single, efficient platform, companies can eliminate data silos and elevate their customer relationships significantly. X2CRM offers over 20 modules for businesses to select from, all designed to work harmoniously together, providing a holistic view of the customer journey. You can tailor and automate every communication touchpoint, ensuring a consistent approach throughout the customer's experience, whether it’s via email, face-to-face interactions, website engagement, phone calls, events, chats, or other channels. Ultimately, X2CRM empowers organizations to forge deeper connections with their customers and enhance overall satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Alacriti
Apiax
Euronovate
Fastfill
FlowUp
IDmission
Ravio
SavvyMoney
Shake
Unblu

Integrations

Alacriti
Apiax
Euronovate
Fastfill
FlowUp
IDmission
Ravio
SavvyMoney
Shake
Unblu

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Backbase

Founded

2003

Country

Netherlands

Website

www.backbase.com

Vendor Details

Company Name

X2Engine

Country

United States

Website

reference.x2crm.com

Product Features

Mobile Banking

Bill Payment
Biometric
Cash Management
Chat / Messaging
Cross Selling Functionality
Digital Wallet
P2P Payments
Remote Deposit
SMS Banking
Transaction Monitoring
Voice Banking

Online Banking

Brokerage
Cash Management
Chat / Messaging
Credit Card Management
Electronic Statements
Fraud Detection
Loan Management
Marketing Automation
Retail Banking
Single Sign On
Transaction Monitoring

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Alternatives

ebankIT Reviews

ebankIT

ebankIT Omnichannel Digital Banking Platform

Alternatives

Bespeak Reviews

Bespeak

IgniteTech
Appzillon Reviews

Appzillon

i-exceed technology solutions
VeriChannel Reviews

VeriChannel

VeriPark