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ease
features
design
support

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Description

BackOps AI is an innovative platform that leverages artificial intelligence to streamline operational workflows for logistics and supply chain teams, functioning as a smart operator that oversees tasks across various systems and communication channels. By seamlessly integrating with existing enterprise applications like ERPs, warehouse management systems, and communication platforms, it enhances coordination of operational processes while significantly minimizing manual labor. Central to the platform is its core system, Relay, which captures the actual dynamics of operational workflows within a company and transforms that information into automated routines that can operate continuously across different teams and systems. The AI is capable of processing incoming emails, assessing requests, categorizing operational challenges, updating internal databases, and carrying out tasks such as filing carrier claims, generating quotes, retrieving invoices, processing order changes, or initiating reshipments. This comprehensive approach not only boosts efficiency but also allows teams to focus on more strategic initiatives, ultimately leading to improved productivity and service quality.

Description

The InstaLILY Platform serves as the essential backbone for every solution offered by Lily, founded on the principle that while work processes may evolve, the underlying foundation remains constant. By designing software that aligns with the actual operations of a business, Lily utilizes a unified platform for managing contracts, connectors, access, testing, deployment, identity, auditing, observability, and runtime functionality. Rather than building each solution from scratch, Lily leverages existing workflows, systems, data, decisions, approvals, and insights inherent to the business, crafting agents and automations tailored to the specific needs of the work. This includes managing tasks such as quotes, schedules, approvals, follow-ups, routing, service tickets, inventory checks, contract terms, and customer updates, along with addressing other complex workflows that standard tools fail to meet. The platform ensures consistency across all solutions by maintaining standards for typed and versioned contracts, scoped permissions, explicit schemas, runnable examples, clear error messages, observable behaviors, thorough testing, conformance checks, and safe upgrade paths. By doing so, Lily not only enhances operational efficiency but also promotes seamless integration of new capabilities as business needs change.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Gmail
Microsoft Outlook
Microsoft Teams

Integrations

Gmail
Microsoft Outlook
Microsoft Teams

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BackOps

Founded

2024

Country

United States

Website

backops.ai/

Vendor Details

Company Name

InstaLILY

Founded

2023

Country

United States

Website

www.instalily.ai/platform

Product Features

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Alternatives

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