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Description
BackOps AI is an innovative platform that leverages artificial intelligence to streamline operational workflows for logistics and supply chain teams, functioning as a smart operator that oversees tasks across various systems and communication channels. By seamlessly integrating with existing enterprise applications like ERPs, warehouse management systems, and communication platforms, it enhances coordination of operational processes while significantly minimizing manual labor. Central to the platform is its core system, Relay, which captures the actual dynamics of operational workflows within a company and transforms that information into automated routines that can operate continuously across different teams and systems. The AI is capable of processing incoming emails, assessing requests, categorizing operational challenges, updating internal databases, and carrying out tasks such as filing carrier claims, generating quotes, retrieving invoices, processing order changes, or initiating reshipments. This comprehensive approach not only boosts efficiency but also allows teams to focus on more strategic initiatives, ultimately leading to improved productivity and service quality.
Description
The InstaLILY Platform serves as the essential backbone for every solution offered by Lily, founded on the principle that while work processes may evolve, the underlying foundation remains constant. By designing software that aligns with the actual operations of a business, Lily utilizes a unified platform for managing contracts, connectors, access, testing, deployment, identity, auditing, observability, and runtime functionality. Rather than building each solution from scratch, Lily leverages existing workflows, systems, data, decisions, approvals, and insights inherent to the business, crafting agents and automations tailored to the specific needs of the work. This includes managing tasks such as quotes, schedules, approvals, follow-ups, routing, service tickets, inventory checks, contract terms, and customer updates, along with addressing other complex workflows that standard tools fail to meet. The platform ensures consistency across all solutions by maintaining standards for typed and versioned contracts, scoped permissions, explicit schemas, runnable examples, clear error messages, observable behaviors, thorough testing, conformance checks, and safe upgrade paths. By doing so, Lily not only enhances operational efficiency but also promotes seamless integration of new capabilities as business needs change.
API Access
Has API
API Access
Has API
Integrations
Gmail
Microsoft Outlook
Microsoft Teams
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BackOps
Founded
2024
Country
United States
Website
backops.ai/
Vendor Details
Company Name
InstaLILY
Founded
2023
Country
United States
Website
www.instalily.ai/platform