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Average Ratings 15 Ratings
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Description
BMC Helix is an AI-enhanced, cloud-based service and operations management platform aimed at providing businesses with comprehensive visibility, automation, and proactive oversight of their IT services, infrastructure, and operational workflows. Central to BMC Helix is the integration of IT service management (ITSM), operations management (ITOM/AIOps), asset and configuration management, service catalog and ticketing systems, knowledge management, self-service portals, and AI-driven automation agents, allowing companies to handle incident, problem, change, asset, and service desk processes within a unified framework. With its built-in generative and "agentic" AI technology (BMC HelixGPT), the platform streamlines repetitive tasks, uncovers valuable insights, categorizes recurring incidents for effective problem management, and suggests or initiates remediation actions to minimize manual effort and speed up resolution times. By leveraging such advanced tools, BMC Helix empowers organizations to enhance their operational efficiency and improve service quality significantly. This comprehensive approach not only simplifies IT management but also fosters a more responsive and adaptable business environment.
Description
EcholoN is a flexible Service Management platform for ITSM, Enterprise Service Management (ESM), Service Desk, Field Service and workflow automation. It helps organizations manage service requests, incidents, tasks, processes and operational workflows from a central system.
The platform combines ticketing, Service Desk, SLA management, self-service, workflow automation, knowledge management, reporting and service process control. Configurable workflows allow companies to map both IT-related and non-IT business processes without being limited to rigid standard procedures.
EcholoN can be used for IT Service Management, customer and internal support, technical service, Field Service Management, maintenance-related processes and cross-departmental Enterprise Service Management. Automated routing, escalation rules, notifications and SLA monitoring help teams process requests efficiently and transparently.
The solution also supports structured management of service-related information, responsibilities and process data. Dashboards and reporting provide visibility into service quality, workload, response times and process performance.
Thanks to its configurable architecture, EcholoN can be adapted to different organizational structures, service models and process requirements. It is suitable for companies that need more than a basic help desk and want to connect ITSM, support, service operations and business workflows within one scalable Service Management platform.
API Access
Has API
API Access
Has API
Integrations
Apex PBX
BMC Helix CMDB
Botpress
Bottomline Secure Payments
ChatGPT
FreeSWITCH
GraphQL
Jitterbit
Mailchimp
Matrix42 Software Asset Management
Integrations
Apex PBX
BMC Helix CMDB
Botpress
Bottomline Secure Payments
ChatGPT
FreeSWITCH
GraphQL
Jitterbit
Mailchimp
Matrix42 Software Asset Management
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$5000 one-time payment
incl. 5 User
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BMC Helix
Founded
2025
Country
United States
Website
www.helixops.ai/it-solutions/bmc-helix.html
Vendor Details
Company Name
mIT solutions GmbH
Founded
1994
Country
Germany
Website
www.echolon.de
Product Features
CMDB
Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
