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Description
BMC Helix ITSM elevates enterprise service management by combining proven ITSM capabilities with next-generation agentic AI. The platform streamlines support workflows by automating routine tasks and providing AI-assisted recommendations based on contextual insights. Integrated knowledge management ensures teams can capture, share, and reuse expertise across incidents, problems, and changes. AI-powered clustering identifies emerging issues early, enabling organizations to respond proactively and prevent service disruptions. Intelligent change risk analysis enhances innovation while reducing operational risk from high-impact modifications. Collaboration features, including ChatOps and guided swarming, accelerate resolution by connecting the right experts at the right time. With built-in discovery, configuration visibility, and unified service/operations insights, teams gain a complete understanding of their digital ecosystem. Helix ITSM drives measurable improvements in speed, accuracy, and service quality across complex enterprise environments.
Description
monday service is a platform that prioritizes AI in managing enterprise services, effectively consolidating and automating various service operations spanning IT, HR, facilities, and other business teams. It comes equipped with an integrated AI agent that quickly addresses requests by utilizing historical ticket data and available knowledge bases, while advanced functionalities such as automatic categorization, smart routing, and AI-enhanced response suggestions facilitate efficient ticket processing. Teams benefit from the ability to oversee tickets originating from diverse sources on a single, cohesive board, allowing for incident escalation and interdepartmental collaboration via tailored workflows. To improve self-service capabilities, a customer portal is available, featuring request forms, knowledge articles, and organized resources that can be accessed through a dedicated external link. Furthermore, customizable dashboards and real-time reporting provide in-depth visibility into ticket patterns, performance indicators, and service delays, enabling teams to proactively tackle operational challenges. Overall, the platform enhances the efficiency of service management while fostering collaboration and transparency across various departments.
API Access
Has API
API Access
Has API
Integrations
BMC AMI Ops Automation for Capping
BMC Compuware Hiperstation
BMC Helix Operations Management
Gmail
Google Drive
ISL Light Remote Desktop
InsightAppSec
Kovair QuickSync
Made For Law
Microsoft Excel
Integrations
BMC AMI Ops Automation for Capping
BMC Compuware Hiperstation
BMC Helix Operations Management
Gmail
Google Drive
ISL Light Remote Desktop
InsightAppSec
Kovair QuickSync
Made For Law
Microsoft Excel
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$27 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BMC Software
Founded
1980
Country
United States
Website
www.helixops.ai/products/bmc-helix-itsm.html
Vendor Details
Company Name
monday.com
Founded
2012
Country
Israel
Website
monday.com/w/service
Product Features
Change Management
Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
