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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

BMC Helix Discovery enables organizations to automatically identify assets and their interconnections with remarkable accuracy, reaching up to 100%. This cloud-native, SaaS-based system offers immediate insight into the dependencies of hardware, software, and services within multi-cloud, hybrid, and on-premises settings. By leveraging BMC Helix Discovery, IT service management, asset management, and infrastructure and operations management can be enhanced through informed decision-making. It assists IT operations teams in navigating the complexities of modern IT infrastructures, which encompass diverse environments including multi-cloud and hybrid setups. Furthermore, the platform is adept at managing a wide array of configurations, from mainframes to traditional and hyper-converged infrastructures, as well as containerized applications and cloud services, ensuring comprehensive visibility and control. In a rapidly evolving technological landscape, BMC Helix Discovery proves to be an invaluable tool for organizations striving to maintain efficiency and effectiveness in their IT operations.

Description

Machine learning-based ITSM software that meets all your IT service management and service desk needs. You can increase employee productivity and IT productivity by creating services and fulfilling them. Also, you can resolve issues faster using embedded machine learning and automated. Reduce customizations, reduce the amount of resources needed to update and manage your service desk - on-prem or in cloud - and drive down TCO. Employee satisfaction is key to allowing them to return to work quickly and easily. Automated services that deliver measurable and rapid results for users and improve business processes. You can keep track of assets throughout their entire lifecycle for no additional cost. SMAX's modern user interface will allow you to optimize your IT investments and ensure compliance.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AlertOps
BMC AMI Ops Automation for Capping
BMC Helix CMDB
BMC Helix Cloud Cost
BMC Helix Operations Management
BMC Helix Remedyforce
Delinea Cloud Access Controller
TrueSight Vulnerability Management

Integrations

AlertOps
BMC AMI Ops Automation for Capping
BMC Helix CMDB
BMC Helix Cloud Cost
BMC Helix Operations Management
BMC Helix Remedyforce
Delinea Cloud Access Controller
TrueSight Vulnerability Management

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BMC Software

Founded

1980

Country

United States

Website

www.bmc.com/it-solutions/bmc-helix-discovery.html

Vendor Details

Company Name

OpenText

Founded

1991

Country

Canada

Website

www.opentext.com/products/service-management-automation-x

Product Features

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

Product Features

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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