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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

With BFrame, there's no requirement for an IT team or a physical workspace; all you need is a portfolio to gather. Simply provide us with a file, and we can have you up and collecting in just a few days, no matter your location. BFrame boasts a robust, automated engine that acts as your system of record while streamlining your agency placement strategies. If your current software is outdated but you fear the costs of switching, we should discuss our solutions. Our conversion tools and dedicated implementation team can simplify even the most challenging transitions, making them both manageable and cost-effective. In these turbulent times, there are hidden opportunities to seize. The pandemic has exposed the vulnerabilities of the conventional model, where human agents operate traditional hours in call centers over private networks. The new paradigm features agents who can work from anywhere, bolstered by self-service technology that operates continuously, 24/7. Agencies that cling to the outdated model may struggle to remain competitive. Our mobile-friendly self-service platform is available to consumers around the clock, accessible from their smartphones, laptops, and desktop computers, ensuring they can engage whenever they choose. Embracing this shift could be the key to thriving in the modern landscape.

Description

Originally, Efficient App was solely focused on debt collection, requiring considerable manual effort for many processes. However, following a significant upgrade, it now boasts comprehensive Customer Relationship Management (CRM) capabilities. Just like in the past, Efficient App enables InterStation agents and back-office personnel to track accounts from the initiation of a claim all the way through to its resolution. Both customers and agents can easily monitor each stage of the process. With the new enhancements, a majority of tasks are now automated, minimizing the potential for oversights or mistakes. For example, all incoming and outgoing emails—whether from the debtor, agent, customer, or a third party—are automatically organized and stored in the relevant account along with appropriate notes. Additionally, when an action is initiated that demands attention from one or more individuals, it automatically updates their personal calendars with the necessary task and its deadline, ensuring everyone stays informed and accountable. This transformation not only streamlines operations but also significantly improves communication and efficiency within the team.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$75 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

BFrame Data Systems

Founded

1991

Country

United States

Website

www.bframe.com

Vendor Details

Company Name

InterStation Debt Collections

Founded

1998

Country

Switzerland

Website

www.inter-station.com

Product Features

Debt Collection

Agency Management Yes 
Auto Dialer Yes 
Automated Notices Yes 
Callback Scheduling Yes 
Client Management Yes 
Commission Management No 
Compliance Management No 
Contact Management Yes 
Credit Bureau Reporting Yes 
In-House Collections Yes 
Payment Plans Yes 
Transaction Management Yes 

Product Features

Debt Collection

Agency Management Yes 
Auto Dialer No 
Automated Notices Yes 
Callback Scheduling Yes 
Client Management Yes 
Commission Management Yes 
Compliance Management Yes 
Contact Management Yes 
Credit Bureau Reporting Yes 
In-House Collections Yes 
Payment Plans Yes 
Transaction Management Yes 

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