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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

BAIS Agent serves as an AI-driven customer support tool tailored for business websites, providing round-the-clock assistance by utilizing only the company's existing documents, FAQs, price lists, and web content. It refrains from inventing any prices, policies, or discounts, and when faced with questions outside its scope, it acknowledges the limitation and offers to forward the inquiry to a human team member. Each bot is rigorously tested prior to deployment and includes a Grounding Report to ensure quality. Customization options are available, including human escalation, personalized branding, integration with Telegram or WhatsApp channels, and functionalities for order tracking or bookings. It can operate using your own OpenAI or Anthropic API key, or it can be hosted entirely on your private server for enhanced security and privacy. Developed by B.A.I.S., a pioneering AI studio based in the UK, this tool is designed to enhance customer engagement and streamline support processes.

Description

Lyro is an AI-driven customer service agent developed by Tidio, designed to assist businesses of all sizes—including small, medium, and enterprise—in managing customer support operations more effectively. By automating responses and handling routine inquiries, Lyro enhances resolution rates, reduces response times, and elevates overall customer satisfaction. - Automated Inquiry Handling: Lyro can autonomously manage up to 64% of customer inquiries, delivering responses in under 6 seconds. This rapid response capability ensures customers receive timely assistance, enhancing their overall experience. - Seamless Integration: Lyro integrates effortlessly with your website and utilizes your existing support content, such as FAQs and knowledge bases, to generate accurate and contextually relevant answers. This ensures consistency in information provided to customers. - Multichannel and Multilingual Support: Lyro operates across various communication channels, including live chat, WhatsApp, Instagram, and Messenger, allowing you to engage with customers on their preferred platforms. Additionally, it supports multiple languages, enabling you to cater to a diverse customer base effectively. - Task Automation: Beyond answering questions, Lyro can perform tasks such as checking order statuses, providing product recommendations based on context, price, or season, and creating support tickets. This functionality streamlines operations and reduces the workload on human agents. - Human Oversight and Collaboration: While Lyro handles routine inquiries, human agents can monitor its interactions in real-time and intervene when necessary. This collaborative approach ensures that complex issues are addressed appropriately. 7-day free trial available. No credit card.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

ActiveCampaign No 
BigCommerce No 
Drupal No 
Google Analytics No 
Google Analytics 360 No 
Google Tag Manager No 
Gorgias No 
Intercom No 
Jimdo No 
Judge.me No 
Mailchimp No 
MailerLite No 
PrestaShop No 
Shift4Shop No 
Shopify No 
Tidio No 
Webydo No 
WhatsApp No 
Wix No 
Zoho CRM No 

Integrations

ActiveCampaign Yes 
BigCommerce Yes 
Drupal Yes 
Google Analytics Yes 
Google Analytics 360 Yes 
Google Tag Manager Yes 
Gorgias Yes 
Intercom Yes 
Jimdo Yes 
Judge.me Yes 
Mailchimp Yes 
MailerLite Yes 
PrestaShop Yes 
Shift4Shop Yes 
Shopify Yes 
Tidio Yes 
Webydo Yes 
WhatsApp Yes 
Wix Yes 
Zoho CRM Yes 

Pricing Details

$200 one-time setup
Free Trial No 
Free Version No 

Pricing Details

$749
Lyro is available in Tidio's Plus and Premium Plans. Additional quota upgrades available. Free 7-day trial, no credit card required.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

B.A.I.S.

Country

United Kingdom

Website

www.baisukltd.co.uk/agent/

Vendor Details

Company Name

Tidio

Founded

2013

Country

United States

Website

www.tidio.com/ai-agent/

Product Features

Product Features

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos No 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration No 
Prediction Yes 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration Yes 

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers No 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Alternatives

Alternatives

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