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Description

Utilize natural language processing to derive insights from unstructured text without needing machine learning expertise, leveraging a suite of features from Cognitive Service for Language. Enhance your comprehension of customer sentiments through sentiment analysis and pinpoint significant phrases and entities, including individuals, locations, and organizations, to identify prevalent themes and trends. Categorize medical terminology with specialized, pretrained models tailored for specific domains. Assess text in numerous languages and uncover vital concepts within the content, such as key phrases and named entities encompassing people, events, and organizations. Investigate customer feedback regarding your brand while analyzing sentiments related to particular subjects through opinion mining. Moreover, extract valuable insights from unstructured clinical documents like doctors' notes, electronic health records, and patient intake forms by employing text analytics designed for healthcare applications, ultimately improving patient care and decision-making processes.

Description

Unstructured data such as email, chat, and phone notes can be used to extract actionable business intelligence that will help you improve your customer experience (CX). Multichannel analytics can help you better understand multichannel customers. Multichannel customers mean that employee and customer analytics must be multichannel. Voice remains an important channel, but customers are choosing to use digital channels like chat, email, and social media. Adding Text Analytics allows you to get a complete analysis of your customer engagement strategy.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Azure Marketplace
TAS Insight Engine
Unremot

Integrations

Azure Marketplace
TAS Insight Engine
Unremot

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

azure.microsoft.com/en-us/services/cognitive-services/text-analytics/

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

www.verint.com/text-analytics/

Product Features

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Product Features

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Alternatives

Alternatives