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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Create and provide comprehensive, ready-to-use applications tailored for your enterprise IT clientele. The service catalog empowers organizations to establish a collection of sanctioned solutions for Azure, simplifying the process of obtaining new offerings and enhancing the overall user experience. By offering Azure Managed Applications within this service catalog, managed service providers (MSPs) and independent software vendors (ISVs) can effortlessly construct and deliver fully managed, turnkey applications to their customers. This approach allows you to present a seamless solution, eliminating the need for your clients to invest time in understanding cloud infrastructure to benefit from your applications. Moreover, you can ensure that your clients utilize solutions that align with their organizational standards, ultimately reinforcing their trust in your offerings. This method not only streamlines deployment but also fosters a sense of security and compliance among your customer base.

Description

K-Fuze CMS is an innovative Customer Management System that seamlessly integrates website creation and management, customer relationship management, and knowledge/content management into a single, user-friendly online self-help platform. This solution can be utilized in the cloud or installed on-premise for enterprise needs, making it versatile for diverse organizational requirements. K-Fuze CMS is particularly beneficial for entities seeking a comprehensive customer care system that effectively addresses all interactions between clients and users. It provides a robust incident and ticket management framework suitable for various customer engagement scenarios. Users can efficiently organize, manage, and share FAQs, documents, multimedia, and rich-text content. The design of K-Fuze CMS caters to small and medium-sized businesses as well as larger enterprises, ensuring broad applicability. Furthermore, all applications within K-Fuze CMS are hosted on the Microsoft Azure cloud, which guarantees high availability, scalability, and built-in redundancy to meet the operational demands of its users. This makes K-Fuze CMS an exceptional choice for organizations aiming to elevate their customer service capabilities.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Azure Marketplace Yes 
Microsoft Azure Yes 

Integrations

Azure Marketplace No 
Microsoft Azure No 

Pricing Details

$0.246 per gateway per hour
Free Trial Yes 
Free Version No 

Pricing Details

$16 per user
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Microsoft

Founded

1974

Country

United States

Website

azure.microsoft.com/en-us/products/managed-applications

Vendor Details

Company Name

Ridgehead Software

Founded

2006

Country

United States

Website

www.ridgehead.com

Product Features

Cloud Management

Access Control No 
Billing & Provisioning No 
Capacity Analytics No 
Cost Management No 
Demand Monitoring No 
Multi-Cloud Management No 
Performance Analytics No 
SLA Management No 
Supply Monitoring No 
Workflow Approval No 

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage Yes 
Email Marketing No 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration Yes 
Task Management No 
Territory Management No 

Alternatives

Alternatives

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