Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Built for event-sourced systems, Axoniq Insights turns your event store into a queryable SQL database.
Your event store database holds the complete history of your business, but figuring out "what happened, and why" usually means digging by hand. Insights handles that manual work for you. Ask your question in natural language or write SQL directly, and either way you get the answer. Now included with every Team tier deployment of Axon Server.
Built for agentic workflows: When an agent acts in production, the next question is always the same: why? Insights gives you the answer. Ask in natural language what the agent did, which events it saw, and what state it was responding to, then trace each answer back to the event behind it.
Ask what an agent did, in plain language: Skip the execution logs and the engineering ticket. Ask Insights what an agent did over a window, on a customer, in a specific scenario, and get a readable answer back, the same way you'd ask a teammate.
Replay the decision context on demand: Every agent decision is a reaction to some state of the world. Insights reconstructs the exact events the agent saw, in order, at the moment it acted. The same picture the agent had, available on demand.
Every explanation, backed by events: Plain-language explanations are only useful if you can verify them. Insights links every answer back to the underlying events in your event store, so compliance, ops, and regulators can trace any explanation down to the immutable record.
Description
Operata is a cutting-edge platform designed specifically for cloud contact centers, leveraging artificial intelligence to enhance customer experience observability by continuously gathering and analyzing real-time data from all aspects of interactions, including calls, agent environments, networks, CCaaS, and AI engagements; this comprehensive approach offers teams a complete understanding of both customer and agent experiences, enabling them to identify not only the events that occurred but also the underlying reasons and to respond promptly. Among its standout features are a consolidated CX Insights Graph that aligns various technical, operational, and experiential signals, as well as CX Copilot and Agent Copilot—intelligent assistants powered by Tenor AI that facilitate natural language queries and provide instant recommendations. Additionally, the platform includes Customer Journey Trace for visualizing full interaction sequences across diverse channels, pre-configured playbooks and dynamic dashboards for gaining timely insights, readiness testing and assurance tools for performance benchmarking, seamless compatibility with over 50 CX and voice systems, and an MCP Server that integrates observability data into broader enterprise AI frameworks. With such a robust suite of tools, Operata empowers organizations to enhance their customer service strategies effectively.
API Access
Has API
No
API Access
Has API
Yes
Integrations
ASAPP
No
Amazon Web Services (AWS)
Yes
Avaamo
No
Axon Framework
Yes
Bland AI
No
Boost.ai
No
CallMiner Eureka
No
Cresta
No
Decagon
No
ElevenLabs
No
Integrations
ASAPP
Yes
Amazon Web Services (AWS)
No
Avaamo
Yes
Axon Framework
No
Bland AI
Yes
Boost.ai
Yes
CallMiner Eureka
Yes
Cresta
Yes
Decagon
Yes
ElevenLabs
Yes
Pricing Details
$150 /month
With Team Tier. For organizations under 20 employees or $10M in ARR.
Free Trial
No
Free Version
No
Pricing Details
$0.0060 per agent minutes
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Axoniq
Founded
2017
Country
Utrecht, NL and Austin, TX
Website
www.axoniq.io/insights
Vendor Details
Company Name
Operata
Founded
2017
Country
United States
Website
operata.com
Product Features
Database
Backup and Recovery
No
Creation / Development
No
Data Migration
No
Data Replication
No
Data Search
Yes
Data Security
No
Database Conversion
No
Mobile Access
No
Monitoring
No
NOSQL
No
Performance Analysis
Yes
Queries
Yes
Relational Interface
No
Virtualization
No
Server Management
CPU Monitoring
No
Credential Management
No
Database Servers
No
Email Monitoring
No
Event Logs
Yes
History Tracking
No
Patch Management
No
Scheduling
No
User Activity Monitoring
No
Virtual Machine Monitoring
No
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No