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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Built for event-sourced systems, Axoniq Insights turns your event store into a queryable SQL database. Your event store database holds the complete history of your business, but figuring out "what happened, and why" usually means digging by hand. Insights handles that manual work for you. Ask your question in natural language or write SQL directly, and either way you get the answer. Now included with every Team tier deployment of Axon Server. Built for agentic workflows: When an agent acts in production, the next question is always the same: why? Insights gives you the answer. Ask in natural language what the agent did, which events it saw, and what state it was responding to, then trace each answer back to the event behind it. Ask what an agent did, in plain language: Skip the execution logs and the engineering ticket. Ask Insights what an agent did over a window, on a customer, in a specific scenario, and get a readable answer back, the same way you'd ask a teammate. Replay the decision context on demand: Every agent decision is a reaction to some state of the world. Insights reconstructs the exact events the agent saw, in order, at the moment it acted. The same picture the agent had, available on demand. Every explanation, backed by events: Plain-language explanations are only useful if you can verify them. Insights links every answer back to the underlying events in your event store, so compliance, ops, and regulators can trace any explanation down to the immutable record.

Description

Operata is a cutting-edge platform designed specifically for cloud contact centers, leveraging artificial intelligence to enhance customer experience observability by continuously gathering and analyzing real-time data from all aspects of interactions, including calls, agent environments, networks, CCaaS, and AI engagements; this comprehensive approach offers teams a complete understanding of both customer and agent experiences, enabling them to identify not only the events that occurred but also the underlying reasons and to respond promptly. Among its standout features are a consolidated CX Insights Graph that aligns various technical, operational, and experiential signals, as well as CX Copilot and Agent Copilot—intelligent assistants powered by Tenor AI that facilitate natural language queries and provide instant recommendations. Additionally, the platform includes Customer Journey Trace for visualizing full interaction sequences across diverse channels, pre-configured playbooks and dynamic dashboards for gaining timely insights, readiness testing and assurance tools for performance benchmarking, seamless compatibility with over 50 CX and voice systems, and an MCP Server that integrates observability data into broader enterprise AI frameworks. With such a robust suite of tools, Operata empowers organizations to enhance their customer service strategies effectively.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

ASAPP No 
Amazon Web Services (AWS) Yes 
Avaamo No 
Axon Framework Yes 
Bland AI No 
Boost.ai No 
CallMiner Eureka No 
Cresta No 
Decagon No 
ElevenLabs No 
LiveKit No 
Medallia No 
Omilia No 
Parloa No 
Salesforce Agentforce Service No 
ServiceNow No 
Twilio No 
Vonage Business No 
Yellow.ai No 
Zendesk No 

Integrations

ASAPP Yes 
Amazon Web Services (AWS) No 
Avaamo Yes 
Axon Framework No 
Bland AI Yes 
Boost.ai Yes 
CallMiner Eureka Yes 
Cresta Yes 
Decagon Yes 
ElevenLabs Yes 
LiveKit Yes 
Medallia Yes 
Omilia Yes 
Parloa Yes 
Salesforce Agentforce Service Yes 
ServiceNow Yes 
Twilio Yes 
Vonage Business Yes 
Yellow.ai Yes 
Zendesk Yes 

Pricing Details

$150 /month
With Team Tier. For organizations under 20 employees or $10M in ARR.
Free Trial No 
Free Version No 

Pricing Details

$0.0060 per agent minutes
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Axoniq

Founded

2017

Country

Utrecht, NL and Austin, TX

Website

www.axoniq.io/insights

Vendor Details

Company Name

Operata

Founded

2017

Country

United States

Website

operata.com

Product Features

Database

Backup and Recovery No 
Creation / Development No 
Data Migration No 
Data Replication No 
Data Search Yes 
Data Security No 
Database Conversion No 
Mobile Access No 
Monitoring No 
NOSQL No 
Performance Analysis Yes 
Queries Yes 
Relational Interface No 
Virtualization No 

Server Management

CPU Monitoring No 
Credential Management No 
Database Servers No 
Email Monitoring No 
Event Logs Yes 
History Tracking No 
Patch Management No 
Scheduling No 
User Activity Monitoring No 
Virtual Machine Monitoring No 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

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