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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Identify and interact with suitable partners effectively. Foster connections while keeping track of discussions using our intelligent CRM. Build and sustain meaningful collaborations through tailored communication. Seamlessly handle intricate scheduling situations, such as post-earnings follow-ups, conferences, and non-deal roadshows. Our unique tagging system facilitates prioritization and personalization of tasks. Eliminate the tedious aspects of your workflow and allow our advanced scheduler to streamline your processes. Effortlessly oversee and manage all incoming requests with user-friendly controls. Integrate your notes, activities, meetings, and additional details for smooth reporting and analysis, ensuring all essential information is easily accessible when needed.

Description

Octella is a versatile omnichannel contact center solution that integrates voice, messaging, and digital communication into one cohesive interface. It offers comprehensive PBX features, management of call flows, voice recordings, voicemail functions, interactive voice response (IVR), and text-to-speech capabilities, in addition to sophisticated autodialing options that enhance agent efficiency and minimize drop-offs. With seamless integration of social media and chat functionalities, customer interactions are streamlined across various platforms, while direct inward dialing (DID) numbers allow businesses to establish a local presence. The platform ensures that no customer inquiry is overlooked with its built-in call tracking, callback scheduling, and email integration, complemented by global SMS support that broadens outreach efforts. Additionally, Octella leverages AI technology to automate many routine processes, such as sentiment analysis, summarizing calls, and intelligent routing, all while providing real-time analytics to highlight performance metrics. Agents and supervisors can conveniently access all communication channels through a mobile application or softphone, and the inclusion of SIP trunking facilitates high-quality, scalable voice services, making it a robust choice for modern businesses. This comprehensive approach not only enhances operational efficiency but also significantly improves the customer experience.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Bing
Bitrix24
Facebook Ads
Google Ads
Google Analytics
Google Meet
HubSpot CRM
Meta Ads
Microsoft Teams
Pipedrive
Yandex Direct
Zapier
Zoho CRM
Zoom

Integrations

Bing
Bitrix24
Facebook Ads
Google Ads
Google Analytics
Google Meet
HubSpot CRM
Meta Ads
Microsoft Teams
Pipedrive
Yandex Direct
Zapier
Zoho CRM
Zoom

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

€15 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Axle

Country

United States

Website

www.axleaccess.com

Vendor Details

Company Name

Octella

Country

Latvia

Website

octella.com

Product Features

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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