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Description
axis diplomat is an all-encompassing ERP solution that caters to a diverse array of businesses, such as Wholesale, Multi-Channel Retail, and Manufacturing, by providing order processing, inventory management, and accounting functionalities while seamlessly integrating with our eCommerce platform, axis Merchant. With axis diplomat, you can efficiently oversee multiple warehouses, whether they are distinct areas within a single location, like bulk storage and pick face, or spread across various sites, employing either traditional paper-based systems or handheld data capture devices. You have the flexibility to manage inventory using FIFO (first in, first out) methods or implement batch and serial number tracking for precise costing and complete traceability. Additionally, axis diplomat simplifies the processes of re-ordering and conducting stock takes, enabling a more organized approach. By streamlining the handling of both sales and purchase orders, this solution ensures that orders are fulfilled efficiently, whether from existing stock or through suppliers via back-to-back or drop-ship arrangements, guaranteeing that each customer receives the right stock at the right time. This comprehensive system not only enhances operational efficiency but also improves overall customer satisfaction by maintaining a smooth supply chain.
Description
Manage orders via various channels including websites, telesales, EPOS systems, trade counters, and ecommerce platforms for both retail and trade clients. Telesales play an essential role in any direct sales operation, addressing customer inquiries, resolving complaints, and processing orders efficiently. Cyrane provides extensive tools designed to empower telesales and customer service representatives to manage every facet of customer service and order management seamlessly. Features such as trade account and retail pricing, integration of promotional offers and media codes, customer notes, reminders, gift messages, and product personalization are all incorporated. The automatic stock allocation system safeguards against overselling by providing full visibility of stock levels and allows for manual stock allocation when necessary, thereby enhancing flexibility in the order fulfillment process and enabling adjustments to address customer service challenges. Additionally, this comprehensive approach ensures that customer satisfaction remains a top priority throughout the order management system.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$675 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Systems AXIS
Founded
1980
Country
United Kingdom
Website
www.axisfirst.co.uk/software/axisdiplomat/
Vendor Details
Company Name
Cyrane Systems
Website
www.cyranesystems.com
Product Features
ERP
Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management
Product Features
Order Management
Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management