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Description
Transform customer support into a seamless experience directly from your WordPress site. Every action taken on each ticket is meticulously recorded, giving you total oversight! Automate email notifications for six crucial events, such as when a new ticket is created or when a ticket receives a response. You have full authority over all text and graphics displayed. Enhance your email capabilities and event tracking through our premium add-ons. Assign tickets to the support agent with the fewest open cases to optimize workload. Utilize our smart-agent add-on for advanced ticket management and routing. Customize your ticket forms by adding unique fields, with 13 different field types available – the highest among helpdesk plugins! For even greater functionality, consider our premium custom-fields add-on. Seamlessly integrate complex logic and dynamic forms using the Gravity Forms bridge. What’s a ticket without the ability for clients to attach documents? The system supports multiple file attachments per ticket, even in the free version, ensuring all necessary information can be shared effortlessly. Additionally, this feature enhances communication and makes problem resolution quicker and more efficient.
Description
Pandell Jobutrax is an innovative web-based application that transforms the ticketing process in the oilfield industry, automatically generates timesheets from field tickets, oversees safety protocols and certifications, monitors equipment and inventory, populates purchase orders on tickets, gathers digital forms, and facilitates scheduling and dispatching. By allowing users to input data once from any device, it effectively reduces errors and conserves valuable time. The system ensures that all information is easily trackable and can be promptly uploaded to accounting systems. Jobutrax simplifies the creation of field tickets, enabling access from any location with internet or offline capabilities for later uploads. Over 4,700 personnel in the field and office have adopted Jobutrax for efficient ticket tracking, addressing the common issue of paper tickets being delayed or lost in transit. With its digital field ticketing solution, users can effortlessly keep track of each ticket's status and even process tickets for invoicing on the same day, enhancing overall operational efficiency. This streamlined approach not only improves workflow but also boosts communication among team members, leading to a more cohesive work environment.
API Access
Has API
API Access
Has API
Integrations
Groundhogg
Microsoft Excel
P2 BOLO
QuickBooks Online
Sage 100
WordPress
geoSCOUT
Integrations
Groundhogg
Microsoft Excel
P2 BOLO
QuickBooks Online
Sage 100
WordPress
geoSCOUT
Pricing Details
$149 per year
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Structured Markets Group
Country
Canada
Website
getawesomesupport.com
Vendor Details
Company Name
Pandell
Founded
1997
Country
Canada
Website
www.pandell.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Tradesman Job Management
Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking
