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Description
Transform customer support into a seamless experience directly from your WordPress site. Every action taken on each ticket is meticulously recorded, giving you total oversight! Automate email notifications for six crucial events, such as when a new ticket is created or when a ticket receives a response. You have full authority over all text and graphics displayed. Enhance your email capabilities and event tracking through our premium add-ons. Assign tickets to the support agent with the fewest open cases to optimize workload. Utilize our smart-agent add-on for advanced ticket management and routing. Customize your ticket forms by adding unique fields, with 13 different field types available – the highest among helpdesk plugins! For even greater functionality, consider our premium custom-fields add-on. Seamlessly integrate complex logic and dynamic forms using the Gravity Forms bridge. What’s a ticket without the ability for clients to attach documents? The system supports multiple file attachments per ticket, even in the free version, ensuring all necessary information can be shared effortlessly. Additionally, this feature enhances communication and makes problem resolution quicker and more efficient.
Description
Effortlessly create, send, and save PDFs using Gravity Forms alongside Gravity PDF. This powerful self-hosted solution enables the dynamic generation of digital PDF documents through the combination of Gravity Forms and WordPress. Upon installation, you gain access to four highly customizable PDF templates that can be tailored to fit your brand's identity by incorporating your logo, header, footer, and adjusting the paper size, orientation, font, and color. If the default designs don't meet your needs, you have the option to choose a different template from the Template Shop, customize it further, or even create a unique design from scratch. Additionally, Gravity PDF can send the generated PDF automatically via email to both the site administrator and the user immediately after the form submission. You can enhance this functionality by using one of Gravity Forms' payment add-ons to ensure the email is sent only after the payment has been successfully processed. Since PDFs are generated directly on your web server, your data remains secure without involving any third-party services. With robust security measures in place, this plugin also adheres to GDPR regulations, ensuring compliance for users in Europe. The flexibility and security of Gravity PDF make it an excellent choice for businesses looking to streamline their document management processes.
API Access
Has API
API Access
Has API
Integrations
WordPress
Authorize.Net
Gravity Forms
Groundhogg
PayPal
Stripe
Integrations
WordPress
Authorize.Net
Gravity Forms
Groundhogg
PayPal
Stripe
Pricing Details
$149 per year
Free Trial
Free Version
Pricing Details
$281.53 per year
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Structured Markets Group
Country
Canada
Website
getawesomesupport.com
Vendor Details
Company Name
Gravity PDF
Country
United States
Website
gravitypdf.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
