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features
design
support

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Description

Datto's Autotask Professional Services Automation (PSA) platform stands out as a robust and user-friendly cloud solution that offers a comprehensive overview of an entire business, empowering Managed Service Providers (MSPs) to streamline operations and leverage data insights for enhanced service quality, productivity, and profitability. This innovative PSA tool enables MSPs to optimize every facet of their operations, integrating essential resources necessary for managing a successful services business. With its centralized operations, Autotask PSA enhances understanding through highly customizable dashboards and widgets, facilitating informed decision-making based on real-time data. Additionally, the platform is designed for ease of use, eliminating the need for extensive testing, maintenance, or frequent updates, while boasting a remarkable 99.99% uptime and top-tier security features. Serving as a vital backbone for MSPs, the PSA acts as a single point of reference for business operations, driving efficiency by automating various workflows and processes. In doing so, it not only simplifies management tasks but also empowers MSPs to focus on delivering exceptional service to their clients.

Description

Ruddr serves as a contemporary platform tailored for professional services, specifically designed for small to medium-sized teams. It systematically collects vital operational metrics concerning clients, projects, budgets, tasks, time, expenses, and invoices. Through its detailed reports and key performance indicators, users gain valuable insights into crucial metrics such as revenue, service margins, realization rates, and utilization rates. Ruddr boasts a rich array of integrated functionalities that enable seamless management of professional services operations, eliminating common frustrations. Users can oversee all clients and projects within a single interface, making it easier to monitor essential performance indicators on individual project dashboards. Time tracking is made simple with options for day, week, month, or list views, allowing for flexibility in how time is recorded. Project managers can swiftly authorize time and expenses, ensuring smooth workflow. Users can also develop comprehensive budgets by consolidating tasks associated with each project and monitor real-time progress against these budgets throughout the duration of the project. Additionally, generating reports on key operational data is straightforward, facilitating thorough evaluations of hours worked, expenses incurred, utilization rates, and more. This all-in-one approach ensures that teams can focus on delivering quality services while maintaining efficient operational oversight.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

QuickBooks Online Yes 
APIANT Yes 
Addigy Yes 
Backup Radar Yes 
Clarity Security Yes 
Datto RMM Yes 
Dropsuite Yes 
ESET Endpoint Security Yes 
Field Effect Yes 
OnPage Yes 
Rewst Yes 
Slack No 
TechSuite Yes 
ThreatAware Yes 
TurboDocx Yes 
Unitrends Backup Yes 
Warranty Wizard Yes 
Wufoo Yes 
audIT Yes 
eG Enterprise Yes 

Integrations

QuickBooks Online Yes 
APIANT No 
Addigy No 
Backup Radar No 
Clarity Security No 
Datto RMM No 
Dropsuite No 
ESET Endpoint Security No 
Field Effect No 
OnPage No 
Rewst No 
Slack Yes 
TechSuite No 
ThreatAware No 
TurboDocx No 
Unitrends Backup No 
Warranty Wizard No 
Wufoo No 
audIT No 
eG Enterprise No 

Pricing Details

$50 per user per month
Free Trial Yes 
Free Version No 

Pricing Details

$4 per user per month
30 day free trial. Teams of three or fewer members are free forever.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Datto, a Kaseya company

Founded

2007

Country

United States

Website

www.datto.com/products/autotask-psa

Vendor Details

Company Name

Ruddr

Country

United States

Website

www.ruddr.io

Product Features

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

Professional Services Automation

Billing & Invoicing Yes 
CRM Yes 
Client Portal Yes 
Collaboration Tools Yes 
Document Management No 
Portfolio Management No 
Project Management Yes 
Proposal Generation Yes 
Quote Management Yes 
Resource Management Yes 
Time & Expense Tracking Yes 

Product Features

Professional Services Automation

Billing & Invoicing Yes 
CRM No 
Client Portal No 
Collaboration Tools No 
Document Management No 
Portfolio Management No 
Project Management Yes 
Proposal Generation No 
Quote Management No 
Resource Management Yes 
Time & Expense Tracking Yes 

Time and Expense

Activity Tracking No 
Billable Hours Tracking Yes 
Billing Rate Management Yes 
Expense Tracking Yes 
Invoice Processing No 
Multiple Billing Rates No 
Project Tracking Yes 
Reimbursement Management No 
Time Tracking by Client Yes 
Time Tracking by Project Yes 

Time Tracking

Automatic Time Capture No 
Billable & Non-Billable Hours Yes 
Billing & Invoicing Yes 
Employee Database Yes 
Expense Tracking No 
Mobile Time Tracking No 
Multiple Billing Rates Yes 
Offline Time Tracking No 
Online Time Tracking No 
Overtime Calculation No 
Time per Project Reporting No 
Timesheet Management Yes 
Vacation / Leave Tracking Yes 

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