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ease
features
design
support

Description

Take advantage of a streamlined digital experience management solution that seamlessly integrates with Prisma SASE, which includes GlobalProtect, Prisma Access, and Prisma SD-WAN, to enhance user experiences without the hassle of installing extra software or hardware. In today's work environment, where employees may operate from the office, home, or a mix of both, IT teams must swiftly identify insights and address issues across the entire service delivery pathway to prevent any disruptions to business operations. Utilizing ADEM alongside SASE, you can easily access answers to any performance inquiries concerning any user with just a few clicks. This solution enables you to pinpoint critical incidents and identify root causes by leveraging comprehensive experience insights. With performance metrics that are correlated across all endpoints, networks, and applications, you gain complete visibility necessary for effective experience management. This holistic approach not only simplifies troubleshooting but also empowers IT teams to maintain optimal performance across diverse user scenarios.

Description

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Boomi
Google Chat
HCL BigFix
Kibana
Matter Center for Office 365
Microsoft Power BI
Microsoft System Center
MuleSoft Anypoint Platform
MuleSoft RPA
Nanoheal
Prisma Access
Prisma SASE
SAP SuccessFactors
Salesforce
ServiceNow
SolarWinds Database Performance Analyzer
SolarWinds IP Address Manager
SysTrack
Twilio

Integrations

Boomi
Google Chat
HCL BigFix
Kibana
Matter Center for Office 365
Microsoft Power BI
Microsoft System Center
MuleSoft Anypoint Platform
MuleSoft RPA
Nanoheal
Prisma Access
Prisma SASE
SAP SuccessFactors
Salesforce
ServiceNow
SolarWinds Database Performance Analyzer
SolarWinds IP Address Manager
SysTrack
Twilio

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Palo Alto Networks

Founded

2005

Country

United States

Website

www.paloaltonetworks.com/sase/adem

Vendor Details

Company Name

HCL Software

Country

United States

Website

www.hcl-software.com/bigfix/aex

Product Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Network Troubleshooting

Alerts / Escalation
Bandwidth Troubleshooting
Change Management
Configuration Management
Connectivity Management
Data Visualization
Historical Audit
Mobile Network Troubleshooting
Network Analysis
Network Monitoring

Product Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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