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Description
Automization AI Receptionist serves as a comprehensive AI answering solution for trades and local businesses that may overlook incoming inquiries. This service efficiently manages business phone calls and website chats around the clock, schedules appointments in a calendar or CRM system, and provides text notifications regarding new leads. Automization is responsible for setting up the system, training it with pertinent business details, and monitoring calls to enhance its performance. The 24/7 front-desk plan ensures that calls and chats are handled at all times, while the after-hours plan accommodates evenings, weekends, and overflow needs. Until January 31, 2027, the after-hours plan is offered at $249 per month without any setup costs, while new 24/7 clients who enroll before this date enjoy a rate of $399 per month, also with no setup fee, locked in for a year. After February 1, 2027, the pricing shifts, with the after-hours plan costing $299 per month along with a $499 setup charge, and the 24/7 plan priced at $499 per month plus a $999 setup fee. Both service plans operate on a month-to-month basis without requiring a long-term contract. Furthermore, if the receptionist does not perform as expected within its initial 30 days, Automization will make the necessary adjustments at no additional cost to the client, ensuring satisfaction with the service provided. This guarantees peace of mind for businesses seeking reliable customer interaction management.
Description
Nextiva XBert serves as an AI-driven assistant for managing customer interactions, functioning as an answering service, receptionist, and support agent available around the clock to handle calls, texts, chats, and emails. It welcomes callers, responds to inquiries, schedules and reschedules appointments, collects lead information, and addresses common issues independently, escalating matters only when they exceed the AI's capability or involve sensitive topics.
XBert enhances its performance by analyzing your business website, services, operational hours, and frequently asked questions, continually refining its responses based on real user interactions. It integrates voice, text, and chat into a singular conversation thread, ensuring that context is maintained across different communication channels. Constructed on Nextiva's robust enterprise platform, it adheres to compliance standards like PCI DSS, HIPAA, and GDPR, while also providing functionalities such as complete call recording and transcription, along with customizable limits on its operational scope.
Starting at approximately $99 per month for a specified number of AI conversations, XBert can be set up within minutes without the need for any coding skills, making it accessible for a wide range of businesses. Moreover, its adaptability means that it can grow and evolve with your business's needs over time.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Screenshots View All
No images available
Pricing Details
$249/month
24/7 front desk: $399/month with no setup fee for customers who start by January 31, 2027; those customers keep that rate for 12 months. New customers starting February 1, 2027 pay $499/month plus a $999 setup fee. After-hours: $249/month with no setup fee through January 31, 2027; from February 1, 2027, it is $299/month plus a $499 setup fee. Both plans are month-to-month with no contract.
Free Trial
No
Free Version
No
Pricing Details
$15/user/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Automization
Founded
2024
Country
United Kingdom
Website
automization.io/automate/ai-receptionist
Vendor Details
Company Name
Nextiva XBert
Founded
2025
Country
United States
Website
www.nextiva.com/products/ai-receptionist