Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
We specialize in tailored solutions for Access and the entire Microsoft Office suite, ensuring that you can enhance efficiency while cutting costs through effective workflow automation. With decades of diverse experience in Access across various sectors, our expertise allows us to streamline your tasks, transforming hours of work into mere seconds with just a single button click. Our outstanding team has established a strong reputation for their ability to automate even the most intricate processes. We are committed to making your needs a reality, and if it is feasible, we will deliver. Furthermore, we prioritize data security, with our team having undergone rigorous security clearances and possessing extensive knowledge in high-level data governance practices. We treat your data and confidential information with the utmost care, as if it were our own valuable asset. Additionally, we are open to signing Non-Disclosure Agreements (NDAs) if you prefer an extra layer of confidentiality to safeguard your sensitive information. Our commitment to your success and security drives everything we do.
Description
Matrix42 Enterprise Service Management (ESM) serves as a comprehensive solution aimed at automating and refining service processes, thus enhancing the productivity of both IT and non-IT services throughout an organization. By integrating multiple functions, including service catalogs, self-service portals, service desks, and software asset management, it simplifies workflows through automation. Users are empowered to automate various processes such as order placements, approvals, license verifications, installations, and cost allocations using no-code tools, which aids organizations in conserving resources while elevating service quality. Moreover, Matrix42 ESM significantly enriches user experience by ensuring straightforward access to services, boosting service levels through data-driven analytics, and streamlining employee offboarding with automated workflows. It also promotes smooth integration with current IT systems, supports effective service management practices, and guarantees scalability with minimal disruption to ongoing operations, making it an indispensable asset for organizations looking to enhance their service delivery. Ultimately, the platform not only addresses immediate service needs but also positions businesses for future growth and adaptability.
API Access
Has API
API Access
Has API
Integrations
Wufoo
Zapier
Pricing Details
$100 per hour
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Automational
Founded
2010
Country
United States
Website
automational.com
Vendor Details
Company Name
Matrix42
Country
Germany
Website
www.matrix42.com/en/enterprise-service-management
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management