Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enhance the efficiency of ServiceNow upgrades and testing through the use of intelligent test automation, DevOps practices, and comprehensive documentation, which allows developers to concentrate on more critical tasks. Sometimes, witnessing the capabilities firsthand is essential to understanding their value. Schedule a 30-minute introductory session with one of our knowledgeable product specialists, who will demonstrate how swiftly and effortlessly you can join the ranks of numerous other ServiceNow customers leveraging the AutomatePro app to expedite their upgrades and releases. In just 10 seconds after installing AutomatePro, you can initiate and execute your first automated test with ease. Our quickstart AI feature automatically generates a test scenario tailored to your specific ServiceNow configuration, removing the need for any tedious template adjustments. We believe this method is superior to providing generic templates that require modifications to align with your particular setup in ServiceNow. Moreover, AutomatePro effectively addresses the challenges associated with test maintenance by utilizing innovative 'model blocks,' ensuring a streamlined and adaptive testing process. With these advancements, the path to efficient testing and upgrades is clearer than ever.
Description
ciopulse stands out as the sole customer feedback platform rooted in Net Promoter principles, tailored specifically for IT service management. Unlike conventional satisfaction surveys that typically yield default ratings and meager response rates of around 5 percent, ciopulse employs NPS micro-surveys that activate immediately upon ticket resolution. The platform seamlessly integrates with popular tools such as ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. With its ready-to-use features, ciopulse offers NPS trend dashboards categorized by teams and agents, as well as productivity impact metrics reflected in lost minutes, along with benchmark analyses that compare internal IT services against managed service providers. Additionally, PulseAI intelligently extracts themes from open-text feedback, enhancing the understanding of customer sentiments. Recognized as a ServiceNow Select Partner, ciopulse boasts a certified Store app that guarantees a streamlined installation process, automatic updates, and ensures data remains within the customer’s ServiceNow environment. This unique alignment with ServiceNow not only enhances user experience but also adds a layer of reliability for organizations seeking effective feedback solutions.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
ServiceNow
Yes
Amazon Web Services (AWS)
Yes
BMC Helix
No
Freshservice
No
Jira Service Management
No
Microsoft Azure
Yes
Oracle Cloud Infrastructure
Yes
SAP Cloud Platform
Yes
SAP SuccessFactors
Yes
Salesforce
Yes
Integrations
ServiceNow
Yes
Amazon Web Services (AWS)
No
BMC Helix
Yes
Freshservice
Yes
Jira Service Management
Yes
Microsoft Azure
No
Oracle Cloud Infrastructure
No
SAP Cloud Platform
No
SAP SuccessFactors
No
Salesforce
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Contact for pricing
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
AutomatePro
Country
United Kingdom
Website
automatepro.com
Vendor Details
Company Name
ciopulse
Founded
2013
Country
Australia
Website
www.cio-pulse.com
Product Features
Automated Testing
Hierarchical View
No
Move & Copy
No
Parameterized Testing
No
Requirements-Based Testing
No
Security Testing
No
Supports Parallel Execution
No
Test Script Reviews
No
Unicode Compliance
No
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No