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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Enhance the efficiency of ServiceNow upgrades and testing through the use of intelligent test automation, DevOps practices, and comprehensive documentation, which allows developers to concentrate on more critical tasks. Sometimes, witnessing the capabilities firsthand is essential to understanding their value. Schedule a 30-minute introductory session with one of our knowledgeable product specialists, who will demonstrate how swiftly and effortlessly you can join the ranks of numerous other ServiceNow customers leveraging the AutomatePro app to expedite their upgrades and releases. In just 10 seconds after installing AutomatePro, you can initiate and execute your first automated test with ease. Our quickstart AI feature automatically generates a test scenario tailored to your specific ServiceNow configuration, removing the need for any tedious template adjustments. We believe this method is superior to providing generic templates that require modifications to align with your particular setup in ServiceNow. Moreover, AutomatePro effectively addresses the challenges associated with test maintenance by utilizing innovative 'model blocks,' ensuring a streamlined and adaptive testing process. With these advancements, the path to efficient testing and upgrades is clearer than ever.

Description

ciopulse stands out as the sole customer feedback platform rooted in Net Promoter principles, tailored specifically for IT service management. Unlike conventional satisfaction surveys that typically yield default ratings and meager response rates of around 5 percent, ciopulse employs NPS micro-surveys that activate immediately upon ticket resolution. The platform seamlessly integrates with popular tools such as ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. With its ready-to-use features, ciopulse offers NPS trend dashboards categorized by teams and agents, as well as productivity impact metrics reflected in lost minutes, along with benchmark analyses that compare internal IT services against managed service providers. Additionally, PulseAI intelligently extracts themes from open-text feedback, enhancing the understanding of customer sentiments. Recognized as a ServiceNow Select Partner, ciopulse boasts a certified Store app that guarantees a streamlined installation process, automatic updates, and ensures data remains within the customer’s ServiceNow environment. This unique alignment with ServiceNow not only enhances user experience but also adds a layer of reliability for organizations seeking effective feedback solutions.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

ServiceNow
Amazon Web Services (AWS)
BMC Helix
Freshservice
Jira Service Management
Microsoft Azure
Oracle Cloud Infrastructure
SAP Cloud Platform
SAP SuccessFactors
Salesforce
Selenium
Veeva CRM
Workday Extend
Zendesk

Integrations

ServiceNow
Amazon Web Services (AWS)
BMC Helix
Freshservice
Jira Service Management
Microsoft Azure
Oracle Cloud Infrastructure
SAP Cloud Platform
SAP SuccessFactors
Salesforce
Selenium
Veeva CRM
Workday Extend
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

AutomatePro

Country

United Kingdom

Website

automatepro.com

Vendor Details

Company Name

ciopulse

Founded

2013

Country

Australia

Website

www.cio-pulse.com

Product Features

Automated Testing

Hierarchical View
Move & Copy
Parameterized Testing
Requirements-Based Testing
Security Testing
Supports Parallel Execution
Test Script Reviews
Unicode Compliance

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

NPS

Alternatives

Alternatives

No Alternatives