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Description
Transform your approach to Live Chat – it’s not just a tool for customer support. We want to shift your perspective on its potential. By engaging customers in real-time, you can prevent them from getting stuck or abandoning their carts. Implement bots trained to handle frequent inquiries efficiently. Leverage shopper history and behavior to deliver targeted interactions. Automate typical scenarios, ensuring you connect with customers around the clock. This technology empowers you to guide and influence your customers throughout their purchasing process. Every interaction is enhanced with a complete activity log from both the current session and past transactions, allowing for instantaneous responses to inquiries. Features like Proactive Messaging, Live Shopper Insights, and Real-time Shopper Journeys enable you to pinpoint high-revenue shopping sessions. All these robust tools are accessible through an easy-to-use graphical interface that requires no programming expertise. Plus, our seamless integration with Shopify activates your store's capabilities as soon as you install the application, enhancing your customer engagement strategy right from the start.
Description
SnapEngage offers a comprehensive live chat solution designed for both support and sales teams. The platform includes numerous customization options that allow for a smooth and user-friendly interface. Additionally, SnapEngage integrates effortlessly with various customer relationship management (CRM) systems. Users can conveniently share files with their customers directly through the live chat interface. Moreover, SnapEngage allows customers to start chat sessions directly from their mobile devices by sending SMS messages, enhancing accessibility and convenience for all users. This makes it an excellent choice for businesses looking to improve communication with their clients.
API Access
Has API
API Access
Has API
Integrations
Adobe Marketo Measure
Adview
Basecamp
Freshdesk
Freshpaint
Hootsuite
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Jira
Integrations
Adobe Marketo Measure
Adview
Basecamp
Freshdesk
Freshpaint
Hootsuite
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Jira
Pricing Details
$1 per month
Free Trial
Free Version
Pricing Details
$17.00/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Autochat.io
Founded
2018
Country
India
Website
autochat.io
Vendor Details
Company Name
SnapEngage
Founded
2008
Country
United States
Website
snapengage.com
Product Features
API Management
API Design
API Lifecycle Management
Access Control
Analytics
Dashboard
Developer Portal
Testing Management
Threat Protection
Traffic Control
Version Control
Conversational Marketing
Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
WhatsApp Marketing
API
Alerts
Autoresponder
Bulk Messaging
Campaign Management
Contact Management
Multi-Language Support
Reporting / Analytics
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking