Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Eliminate barriers and collaborate as a cohesive unit to deliver a seamless experience for your customers throughout their entire journey. Identify potential leads, plan the sales pipeline, automate associated tasks, and gather actionable insights to expedite deal closures. Develop tailored marketing campaigns, draw in and keep leads, engage with relevant context, and enhance the overall customer experience at scale. Address customer concerns and respond to inquiries through a unified collaborative platform, equipped with a comprehensive view of the customer journey. Create detailed reports to uncover patterns, trends, and areas for improvement, prioritize tasks, and implement an effective strategy for achieving customer success. Auro CRM leverages the capabilities of Suite CRM, a widely recognized open-source CRM solution available today. Rather than starting from scratch, we chose to integrate this robust CRM as a fundamental element of the Auro CRM platform, ensuring its effectiveness and reliability for users. By combining these resources, we aim to provide an unparalleled service that meets and exceeds customer expectations.
Description
Introducing Cloud SWEET!, an affordable managed service designed to monitor call activity seamlessly. Since Cloud SWEET! is cloud-hosted, there are no unforeseen expenses linked to extra hardware or software, allowing for a quick setup that takes mere minutes. With Cloud SWEET!, users gain immediate access to various reporting options concerning extensions and call center groups, facilitating a comprehensive breakdown of information to enhance business tracking. You can rest easy without concerns about networking or infrastructure, as it is fully DATEL Hosted and DATEL Managed. By tracking all call activity, you can boost productivity and pinpoint potential issues effectively. Moreover, you can lower expenses by identifying trends through real-time graphs and reports that present data in insightful formats. The platform also includes drill-down capabilities, which allow users to start with a summary while easily accessing detailed information about each individual call. Such features make Cloud SWEET! an invaluable tool for any organization looking to optimize their communications.
API Access
Has API
No
API Access
Has API
No
Integrations
K3 Fashion
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Brainvire
Founded
2001
Country
United States
Website
www.aurocrm.com
Vendor Details
Company Name
DATEL Software Solutions
Website
www.datel-group.com/cloud-sweet
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
No
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes