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Description
Aurelius simplifies the process of collecting, analyzing, and deriving actionable insights from your research data, all while enabling seamless organization and sharing. With Aurelius, you can benefit from features such as highly accurate transcriptions, versatile note-taking and tagging systems, AI-driven keyword analysis, and the ability to extract key insights and generate recommendations. Additionally, it includes an automatic report generator, universal search capabilities, and the ability to create collections, while also offering integrations with Jira, Zoom, and Zapier. The platform supports single sign-on (SSO), advanced permissions for sharing, and accommodates unlimited users, transcriptions, projects, and data storage, all backed by exceptional customer support. By consolidating these tools into one platform, Aurelius empowers researchers to work more efficiently and effectively.
Description
Get insights into the most important touchpoints in the customer journey. Take the necessary actions to improve customer satisfaction. To identify potential bottlenecks and improve customer service, measure every interaction with customers. Measuring the willingness of customers and colleagues to recommend your products or services. Identify the most pressing issues and prioritize your actions. You can measure the ease of your product or service experience. Identify the frictions and make it easy. Customers feel different every step of their journey. It is not enough to get feedback once a month. You can identify the most affected touchpoints easily if you collect feedback after each transaction. You can use text analysis to analyze the open-ended feedback from that touchpoint and discover the reason behind friction.
API Access
Has API
API Access
Has API
Integrations
Stackreaction
Zapier
Freshchat
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
Microsoft Outlook
Salesforce
Slack
Integrations
Stackreaction
Zapier
Freshchat
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
Microsoft Outlook
Salesforce
Slack
Pricing Details
$49.00/month
Free Trial
Free Version
Pricing Details
$99 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Aurelius
Founded
2015
Country
United States
Website
www.aureliuslab.com
Vendor Details
Company Name
SurveySensum
Founded
2018
Country
India
Website
www.surveysensum.com
Product Features
Market Research
Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management
Qualitative Data Analysis
Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis
UX
Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research
Product Features
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Market Research
Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video