Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Aurea Monitor provides essential tools for system monitoring, root-cause analysis, and issue detection that enable you to operate your business in real-time. With the capability to identify and address system problems before they affect your clients, real-time monitoring is crucial. Any delays in recognizing and resolving application issues can significantly impact customer satisfaction, making timely intervention critical. Aurea Monitor enhances your capacity to spot potential weaknesses and inefficiencies in system performance, allowing for quick fixes that elevate the customer experience. It automatically identifies every system within your infrastructure related to a business process, ensuring you maintain complete visibility as modifications or enhancements occur over time. Strive for optimal performance with a goal of achieving 100% uptime. Furthermore, Aurea Monitor continuously oversees all processes, offering proactive identification of issues and alerts, enabling you to tackle and rectify problems with even greater speed. The result is not only improved efficiency but also a more reliable service for your customers.
Description
Our Quality Assurance Platform is designed to empower Contact Centers like yours in enhancing the experiences of customers, agents, and users alike for greater success. By answering a few straightforward questions, you can discover your current position on the path to Smart Quality, and we will offer tailored recommendations to elevate your QA practices. Reduce risks by consolidating customer feedback, performance metrics, and text analytics to swiftly pinpoint conversations that need your focus. Seamlessly integrate and retrieve conversations, survey feedback, and performance data within the most comprehensive QA and improvement platform available. Automatically score every call, email, and chat interaction to identify breaches in customer experience and compliance. Customize your own signals and filters to direct specific conversations to your QA team for thorough evaluation and analysis of root causes. Create actionable reports that your business can effectively utilize. Additionally, illustrate the return on investment by tracking how your QA initiatives enhance efficiency, drive sales, and boost both customer and employee satisfaction levels. By leveraging our platform, you can not only maintain high standards but also foster a culture of continuous improvement within your organization.
API Access
Has API
API Access
Has API
Integrations
Assembled
Beam AI
Jtest
Motileo
Nango
Pandium
Ploy
Wix Answers
Wufoo
Zapier
Integrations
Assembled
Beam AI
Jtest
Motileo
Nango
Pandium
Ploy
Wix Answers
Wufoo
Zapier
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Aurea Software
Founded
2012
Country
Unites States
Website
www.aurea.com/library/monitor/
Vendor Details
Company Name
EvaluAgent
Founded
2012
Country
United Kingdom
Website
www.evaluagent.com
Product Features
System Monitoring
Alerts / Notifications
Antivirus Management
Data Backup / Recovery
Device Monitoring
Inventory Management
Patch Management
Policy-based Automation
Remote Monitoring
Reporting / Analytics
Risk Analysis
Server Monitoring
Service Configuration Management
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce