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Description
Enhance your contact center with AI-driven business intelligence that reveals significant opportunities to boost both customer service effectiveness and overall customer satisfaction. Our Customer Experience Management (CXM) platform empowers you to track both digital and voice interactions in real time, providing your team with practical insights to enhance crucial performance indicators. Augment CXM systematically analyzes conversations to identify customer intents, discussed products, and the results of each interaction, offering you comprehensive insights into every aspect of customer communication. Have you ever faced a surge of unexpected customer inquiries? Augment CXM identifies these sudden spikes in discussions and notifies your team to respond proactively before the situation escalates. Additionally, you can quickly determine whether specific agents are contributing to issues within your contact center and provide them with targeted coaching to enhance their customer interaction skills, ultimately leading to a more proficient team and a more satisfying customer experience. With these capabilities, your contact center can not only react to challenges but also anticipate and adapt to customer needs effectively.
Description
Regie.ai is an AI-powered sales engagement platform built for modern GTM teams that want to improve prospecting quality, expand reach, and build more pipeline. The platform helps teams move away from generic high-volume outreach by using AI Agents to personalize touches, prioritize accounts, and orchestrate multi-channel sales plays. RegieOne combines enrichment, phone, email, social tasks, sequencing, dialing, signals, and reporting into a single workflow so reps do not have to jump between disconnected tools. AI Agents support reps by sourcing contacts, enriching records, researching accounts, writing personalized messages, sequencing follow-ups, and preparing prospects for stronger conversations. Teams can create sales plays based on persona, behavioral intent, marketing interaction, known buyer movement, named account signals, re-engagement opportunities, and custom criteria. Regie.ai also adapts outreach timing, messaging, and prioritization based on buyer engagement and account context. Its AI Dialer helps increase call volume while maintaining quality through lead warming, prioritization, and agent-supported workflows. RevOps teams can use Regie.ai to improve CRM hygiene, automate data syncing, and reduce manual list-building. Regie.ai helps sales and marketing teams execute more consistent, personalized, and scalable outbound motions while giving buyers more relevant outreach experiences.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Delivr
Genesys Cloud CX
Gmail
Google Calendar
Google Chrome
HubSpot CRM
HubSpot Customer Platform
Oracle Cloud Infrastructure
Outreach
Integrations
Amazon Connect
Delivr
Genesys Cloud CX
Gmail
Google Calendar
Google Chrome
HubSpot CRM
HubSpot Customer Platform
Oracle Cloud Infrastructure
Outreach
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Augment CXM
Founded
2016
Country
United States
Website
www.augmentcxm.com
Vendor Details
Company Name
Regie.ai
Founded
2020
Country
United States
Website
www.regie.ai/
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Product Features
Sales Enablement
Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management
Sales Engagement
CRM Integration
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management
